Service Manager

Group 1 Automotive UK; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading automotive group as a Service Manager, where you'll play a vital role in ensuring customer satisfaction and leading a dedicated team. We offer a dynamic environment with opportunities for professional growth and a range of benefits including annual leave, retail discounts, and comprehensive support for wellbeing.

Benefits

33 days annual leave

Exclusive retail discounts

Pension scheme

Flexible working options

Training and development opportunities

Qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills with experience in high-level reporting.
• An open and approachable leadership style.

Responsibilities

• Lead and motivate a team of automotive professionals.
• Drive a high performance culture and manage productivity.
• Ensure dealership achieves high levels of customer satisfaction.

Skills

Organisational skills

Communication skills

Leadership

Customer service

Job description

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Service Manager - Mercedes-Benz Warrington

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

Service Manager - Mercedes-Benz Warrington

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What We Can Offer You

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask
  
  

What You’ll Do Day To Day

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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