Service Manager

VIVO Defence Services; Tidworth; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

6% employer matched pension

Private medical cover

Life assurance at 2x base salary

Job summary

VIVO Defence Services is seeking an experienced Hard FM maintenance manager for an on-site role at Tidworth. You will manage reactive and programmed maintenance, ensure safety compliance, review inspections, and drive first-time fix performance on a high-volume contract.

With a focus on energy efficiency and customer service, you will work closely with the team to deliver reliable facilities support, while maintaining KPIs and coordinating billable works.

Qualifications

• Experienced hard FM maintenance manager with planned/reactive maintenance background.
• Experience managing high volume, low value projects.
• Engineering qualifications are advantageous but not essential.
• Strong people management, KPI reporting, and IOSH knowledge.
• Must hold a full UK driving licence and be SC clearance capable.

Responsibilities

• Deliver and assure all reactive and programmed maintenance on site.
• Ensure Health & Safety requirements are met and KPI targets achieved.
• Review inspection reports and certification; raise remedial tasks and SONs.
• Collaborate with Mobile APs; ensure works meet JSP 375.
• Identify energy-saving opportunities and initiate billable works.
• Manage FGas and waste compliance.
• Provide solutions to customer requirements and resolve end-user issues.
• Oversee high-volume, low-value billable works on site.

Skills

Hard FM maintenance management

People management

KPIs & reporting

IOSH knowledge

UK driving licence

SC Clearance

Job description

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

Location

Tidworth, Wiltshire, GB, SP9 7AJ

Contract Type

Full Time

Job Advertisement

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What We Do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location

Tedworth House, on site role

Salary

£40,000-£45,000

Reporting and Responsibilities

Reporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance, and Billable Works on site, ensuring that all Health & Safety requirements are met. This role will see you oversee the delivery of Reactive & Programmed maintenance on the Establishment to ensure Key Performance indicators are met and tasks are completed to a standard that meets the contractual 'First Time Fix' requirements, undertake programmed maintenance inspections and assurance activities, provide technical support and advice as required to DIO and HoE representatives and review all Inspection Reports and certification raising the necessary Remedial tasking and SONs for work. You will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements including acting as single point of contact to resolve end user issues, and ensure that all complaints are resolved in a timely and satisfactory manner. A large part of the role will be the project management of high volume low value billable works on site, so experience in this area is crucial.

What You Need To Do The Job

First and foremost, you should be an experienced hard FM maintenance manager from a planned/reactive maintenance background, with experience of managing high volume, low value projects. Technical qualifications such as Mechanical/Electrical Engineering would be an advantage, but are not essential. It is more important that you are a competent people manager, from a planned/reactive maintenance background with experience of managing KPIs, reporting, and IOSH knowledge. You must hold a full UK driving licence to be considered for this role, as well as be able to pass SC Clearance.

What We Offer

• 25 days annual leave
• 6% employer matched pension contribution
• Single private medical cover
• Life assurance at 2x base salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.