Service Manager

Voyage Care; Tees Valley; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Flexible pay draw (Stream) up to 40%

Blue Light Card discounts

GP access 24/7/365

Healthcare cash plans

Enhanced retirement leave

Long service awards

Training and career development

Job summary

Voyage Care is seeking an experienced Registered Service Manager to lead a long-standing residential service in Darlington. This role offers stability and the chance to shape high-quality, person-centred support within the local community.

You will ensure high standards of care, compliance with CQC regulations, and effective budgets, while developing staff and building positive relationships with families and professionals. DBS checks and references apply.

Qualifications

• Background in Learning Disabilities services.
• Experience supporting adults with complex needs, including mental health needs.
• Strong understanding of CQC regulations and quality standards.
• Experience leading, motivating and developing teams.
• Knowledge of person-centred support planning.
• Experience managing compliance, audits and service improvement activities.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide strong leadership, direction and support to your team.
• Deliver high-quality, person-centred support and positive outcomes.
• Manage the day-to-day operation of the service.
• Lead recruitment, induction, supervision and development of colleagues.
• Ensure compliance with CQC regulations and organisational standards.
• Complete audits, quality reviews and service improvement plans.
• Manage service budgets and financial performance.
• Build positive relationships with families, professionals and external stakeholders.
• Drive a culture of continuous improvement and excellence.

Skills

Leadership

Team development

CQC knowledge

Person-centred planning

Audits & quality reviews

Budget management

Stakeholder relationships

Communication

Job description

Registered Service Manager-Darlington

£36,000 per annum

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream, giving you the flexibility to draw upon up to 40% of your pay as it is earned
• Funded Blue Light Card, offering hundreds of discounts at high street retailers and more
• 24/7/365 GP access for colleagues and their families
• Healthcare cash plans for colleagues and their families
• Enhanced retirement leave
• Long service awards
• Ongoing training and career development opportunities

About the Role

We're looking for an experienced and passionate Registered Service Manager to lead one of our well-established residential service in Darlington.

This is an exciting opportunity to take the lead of a long-standing and stable service that has a strong reputation for delivering high-quality, person-centred support. You'll be joining at an important time, providing leadership through a planned management transition while building on the positive culture and strong foundations already in place.

The service supports adults with learning disabilities and mental health needs to live fulfilling, independent lives within their local community. A strong focus is placed on promoting choice, independence, community engagement and positive outcomes.

As Registered Service Manager, you will lead an established team, ensuring the highest standards of support, quality, compliance and operational performance are maintained.

Key Responsibilities

• Provide strong leadership, direction and support to your team
• Deliver high-quality, person-centred support and positive outcomes
• Manage the day-to-day operation of the service
• Lead recruitment, induction, supervision and development of colleagues
• Ensure compliance with CQC regulations and organisational standards
• Complete audits, quality reviews and service improvement plans
• Manage service budgets and financial performance
• Build positive relationships with families, professionals and external stakeholders
• Drive a culture of continuous improvement and excellence

What We're Looking For

We're keen to hear from:

• Existing Registered Managers
• Experienced Deputy Managers ready to step into their first registration
• Service Managers with substantial leadership experience looking to progress

Essential Experience

• Background in Learning Disabilities services
• Experience supporting adults with complex needs, including mental health needs
• Strong understanding of CQC regulations and quality standards
• Experience leading, motivating and developing teams
• Knowledge of person-centred support planning
• Experience managing compliance, audits and service improvement activities
• Excellent communication and relationship-building skills

Why Join This Service?

• Established and stable residential service
• Experienced team already in place
• Opportunity to lead through an exciting new chapter
• Strong operational support from an experienced senior management team
• Excellent opportunity for an aspiring Registered Manager seeking their first registration
• Real scope to influence service development and drive continuous improvement

This is a fantastic opportunity for a motivated leader who is passionate about Learning Disabilities services and wants to make a genuine difference to the lives of the people we support while leading a dedicated and committed team.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.