Service Manager

Voyage Care; Nuneaton; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Stream

Blue Light Card

Doctor line 24/7

Cash plans for colleagues

Enhanced retirement leave

Long service awards

Job summary

Voyage Care is seeking a Registered Service Manager to lead our ABI rehabilitation service in Nuneaton. The role focuses on person-centred care, improving independence and outcomes for adults with acquired brain injuries and complex needs.

You will work with local authorities and healthcare professionals, manage day-to-day operations, uphold high quality standards, monitor occupancy, budgets and performance, and drive continuous improvement while building strong external relationships.

Qualifications

• Experience as Registered Manager or senior manager in health and social care.
• Willing to undertake CQC registration if not already registered.
• Level 5 Diploma in Leadership for Health and Social Care or working towards.
• Experience within CQC-regulated environment.
• Strong leadership and people management skills.
• Passion for person-centred support.

Responsibilities

• Lead, motivate and develop an established team.
• Maintain high standards of quality, compliance and person-centred support.
• Manage occupancy and support successful bed commissioning.
• Conduct audits, supervisions, appraisals and quality monitoring.
• Manage budgets and service performance.
• Ensure regulatory, legislative and contractual requirements are met.
• Build and maintain positive relationships with external stakeholders.
• Drive continuous improvement and positive outcomes for the people we support.

Skills

Leadership

People management

Quality compliance

Budget management

Stakeholder relationships

CQC registration

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager - Nuneaton - £43,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:

• Stream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.


• Funded Blue Light Card – hundreds of discounts at high street retailers and more.


• 24/7/365 doctor line for colleagues and their families.


• Access to cash plans for colleagues, which also cover their families.


• Enhanced retirement leave.


• Long service awards.

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We're currently searching for a fantastic Registered Service Manager to join us in leading our specialist Acquired Brain Injury (ABI) rehabilitation service in Nuneaton.

This is a unique opportunity to take the lead of a well-established, highly regarded service that supports adults with acquired brain injuries, physical disabilities, emotional support needs and cognitive impairments. The service provides a rehabilitation-focused pathway, empowering people to develop independence, build confidence and achieve meaningful outcomes within their local communities.

The service consists of 8 residential rehabilitation beds and 4 transitional independence flats, all operating under one CQC registration. It provides an excellent opportunity for an experienced manager looking to lead a high-quality service while further developing occupancy and supporting future growth.

About the Role

Our Registered Service Manager will work closely with local authorities, healthcare professionals, commissioners, families and the people we support, ensuring the delivery of outstanding person-centred care and rehabilitation.

You'll be responsible for the day-to-day management of the service, including:

• Leading, motivating and developing an established and experienced team.


• Maintaining high standards of quality, compliance and person-centred support.


• Managing occupancy and supporting the successful commissioning of vacant beds.


• Conducting audits, supervisions, appraisals and quality monitoring.


• Managing budgets and service performance.


• Ensuring regulatory, legislative and contractual requirements are met.


• Building and maintaining positive relationships with external stakeholders.


• Driving continuous improvement and positive outcomes for the people we support.

Why This Service?

This is a rare opportunity to inherit a service with strong foundations already in place.

The service benefits from:

• A stable and highly experienced staff team.


• An experienced and established senior team.


• Strong internal audit performance and governance processes.


• A supportive operational structure.


• Positive relationships with local professionals and commissioners.

What We're Looking For

We're interested in our Registered Service Manager having both the right experience and the right values.

The successful candidate will:

• Hold previous Registered Manager experience or significant management experience within health and social care.


• Be willing and able to undertake CQC registration if not already registered.


• Hold, or be willing to work towards, a Level 5 Diploma in Leadership for Health and Social Care.


• Have experience working within a CQC-regulated environment.


• Demonstrate strong leadership and people management skills.


• Have experience managing quality, compliance and service performance.


• Be passionate about delivering person-centred support and positive outcomes.


• Experience within acquired brain injury, neurological rehabilitation or complex care services would be advantageous; however, we also welcome applications from experienced leaders from other care settings who can demonstrate transferable skills and a desire to develop within a specialist rehabilitation environment.

Why Choose Us?

We embrace people's differences and encourage you to Be You, and so long as you've got the passion to make someone's life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programmes, starting at induction and continuing throughout your career. With opportunities for progression, strong leadership support and job security within a sector-leading organisation, there's never been a better time to join Voyage Care.

This is an exciting opportunity to lead a high-performing service, work alongside a dedicated team and make a genuine difference to people's lives every day.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references