Service Manager

Vertu Motors plc; Nelson; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days’ holiday rising with service +

Aftersales rewards platform

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Pension

Enhanced maternity & paternity

Job summary

Vertu Land Rover Nelson, part of Vertu Motors plc, is recruiting an experienced Service Manager to lead the aftersales department and drive service performance. The role focuses on delivering exceptional customer experiences while maintaining manufacturer standards and strong profitability.

You\'ll inspire and coach a high-performing team, manage daily operations, and uphold safety and compliance. The package includes a £50,000 basic salary with a £70,000 OTE and a comprehensive benefits scheme.

Qualifications

• Experience leading a busy aftersales/service department in a franchised dealership.
• Proven ability to drive profitability and service levels.
• Strong people leadership and coaching skills.

Responsibilities

• Lead the Service Department and develop a high-performing team.
• Drive customer satisfaction, loyalty and operational efficiency.
• Maintain manufacturer and group standards and safe working environment.
• Control costs while delivering high levels of service.

Skills

Service Manager experience

People leadership

Customer-focused

Operational excellence

Franchised dealership experience

Job description

Vertu Land Rover Nelson

Following a £3.6 million investment and state-of-the-art redevelopment, Vertu Land Rover Nelson has entered an exciting new chapter. Land Rover is one of the world’s most iconic automotive brands, with a heritage dating back to 1948 and a reputation built on capability, adventure, luxury and innovation. With premium facilities, cutting-edge technology, a talented team and ambitious growth plans, we're looking for an exceptional Service Manager to lead our aftersales department and drive the business to even greater success.

£50,000 Basic Salary | £70,000 OTE | Outstanding Benefits Package

This role is predominantly Monday to Friday, although occasional weekend working may be required to support business needs and ensure operational excellence.

Your Opportunity

As Service Manager, you'll be responsible for leading a busy, high-performing Service Department with significant opportunity for future growth.

You’ll inspire your team to deliver outstanding customer service while driving operational excellence, profitability and performance.

Key responsibilities include:

• Delivering exceptional customer satisfaction and loyalty
• Driving departmental performance, productivity and profitability
• Leading, coaching and developing a high-performing team
• Managing operational processes to maximise efficiency
• Maintaining manufacturer and group standards
• Ensuring a safe, compliant and positive working environment
• Controlling costs whilst maintaining excellent levels of service

Who We're Looking For

We're looking for a proven automotive leader with Service Manager experience gained within a busy franchised dealership environment.

To succeed in this role, you'll be:

• A confident and inspirational people leader
• Commercially focused with a strong understanding of departmental profitability
• Passionate about delivering exceptional customer experiences
• Highly organised and capable of managing a complex operation
• Driven by success and continuous improvement

Most importantly, you'll have a track record of achieving outstanding results whilst developing engaged, high-performing teams.

What you can look forward to

We invest in our people more than any other UK motor retailer. When you join us,you’llhave access to continuous development and a wide range of benefits, including:

• 25 days’ holidayrising with service + bank holidays

• Access to an online rewards platform offering cashback and retail discounts

• Preferential service rates

• Colleague vehicle purchase scheme

• Share Incentive Scheme

• Pension

• Enhanced maternity & paternity packages

If your application is successful,we’llcarry out routine employment checks before you start, which may include verifying employment history, address, credit history, criminal record, and driving licence checks.

This is more than a Service Manager role. It's an opportunity to make your mark within one of the UK's largest automotive retailers and a prestigious manufacturer network synonymous with luxury, performance, innovation and exceptional customer experiences.

Closing Date for applications will be Monday 24th August

#LI-MD1