Service Manager

Vertu Land Rover; Nelson; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Holiday entitlement

Rewards platform

Service rates

Vehicle purchase

Share incentive

Pension

Parental leave

Job summary

Vertu Land Rover Nelson is seeking a Service Manager to lead a busy aftersales department and drive growth. You will inspire a high-performing team, deliver outstanding customer service and push for operational excellence and profitability.

With a £3.6 million investment and premium facilities, the dealership offers a dynamic environment and opportunities to develop the service business within one of the UK’s premier automotive brands.

Qualifications

• Experience leading a busy service department and coaching teams.
• Strong commercial focus with understanding of profitability and cost control.
• Passion for delivering exceptional customer experiences.
• Highly organized with the ability to manage a complex operation.
• Driven by continuous improvement and results.
• Proven track record of achieving strong performance and developing teams.

Responsibilities

• Deliver exceptional customer satisfaction and loyalty.
• Drive departmental performance, productivity and profitability.
• Lead, coach and develop a high-performing team.
• Manage operational processes to maximise efficiency.
• Maintain manufacturer and group standards.
• Ensure a safe, compliant and positive working environment.
• Control costs while maintaining excellent levels of service.

Job description

This role is predominantly Monday to Friday, although occasional weekend working may be required to support business needs and ensure operational excellence. Your Opportunity As Service Manager, you’ll be responsible for leading a busy, high-performing Service Department with significant opportunity for future growth. You’ll inspire your team to deliver outstanding customer service while driving operational excellence, profitability and performance.

Key responsibilities

• Delivering exceptional customer satisfaction and loyalty
• Driving departmental performance, productivity and profitability
• Leading, coaching and developing a high-performing team
• Managing operational processes to maximise efficiency
• Maintaining manufacturer and group standards
• Ensuring a safe, compliant and positive working environment
• Controlling costs whilst maintaining excellent levels of service

To succeed in this role, you’ll be:

• A confident and inspirational people leader
• Commercially focused with a strong understanding of departmental profitability
• Passionate about delivering exceptional customer experiences
• Highly organised and capable of managing a complex operation
• Driven by success and continuous improvement
• Most importantly, you’ll have a track record of achieving outstanding results whilst developing engaged, high-performing teams.

Following a £3.6 million investment and state-of-the-art redevelopment, Vertu Land Rover Nelson has entered an exciting new chapter. Land Rover is one of the world’s most iconic automotive brands, with a heritage dating back to 1948 and a reputation built on capability, adventure, luxury and innovation. With premium facilities, cutting-edge technology, a talented team and ambitious growth plans, we’re looking for an exceptional Service Manager to lead our aftersales department and drive the business to even greater success.

We invest in our people more than any other UK motor retailer. When you join us, you’ll have access to continuous development and a wide range of benefits, including:

What you can look forward to

• 25 days' holidayâ¯rising with service + bank holidays
• Access to an online rewards platform offering cashback and retail discounts
• Preferential service rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Pension
• Enhanced maternity & paternity packages

If your application is successful, we’ll carry out routine employment checks before you start, which may include verifying employment history, address, credit history, criminal record, and driving licence checks. This is more than a Service Manager role. It’s an opportunity to make your mark within one of the UK’s largest automotive retailers and a prestigious manufacturer network synonymous with luxury, performance, innovation and exceptional customer experiences.