Service Manager

KENT AND MEDWAY MENTAL HEALTH NHS TRUST; Maidstone; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking a senior manager to lead clinical and service delivery, prioritising workforce development, competency-based appointments and robust performance management. The role requires driving change and sustaining high-quality care across multiple teams.

The post emphasizes CPD, governance, equality and inclusion, and collaboration across senior leadership to deliver strong clinical outcomes while meeting Trust targets.

Qualifications

• Essential criteria include recognised professional qualification in social work, nursing, psychology or allied health with to Master’s level CPD evidence.
• Senior management experience leading large multi-disciplinary teams with clinical and business delivery targets.
• Experience in budgets and resource management and in leading organisational change.

Responsibilities

• Recruit, motivate and train the workforce.
• Demonstrate staff have the appropriate skills and training to deliver high quality care.
• Appoint staff with the appropriate competencies.
• Be visible, support performance management to ensure excellent clinical outcomes and engagement.

Skills

Effective communications

Leadership skills

Analytical thinking

Change management

Performance management

Education

DipSW/CQSW or RMN/ Psychology or allied health qualification

First Degree

Master's level CPD evidence

MSc Management (Desirable)

Job description

Detailed job description and main responsibilities

Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint staff with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.

Please refer to the attached job description for the full details on the responsibilities and person specification.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under‑represented communities for our more senior roles, like this one.

Person specification

Qualifications

Essential criteria

• Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any Allied Health Profession (such as OT). First Degree.
• Evidence of continuing professional development to Master's level or equivalent.

Desirable criteria

• MSc. Management course

Experience

Essential criteria

• Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
• Experience of managing budgets and resources effectively.
• Experience of leading and managing change to deliver organisational goals.
• Experience of individual and team Performance Management and Appraisals

Desirable criteria

• Project Management Qualification

Knowledge and Skills

Essential criteria

• Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels.
• Leadership skills especially the ability to lead and manage change through influence without direct management
• Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.

Probation Period.

New employees external to the trust are subject to a six-month probationary period.

To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.

Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.

Disclosure and Barring Service Check.

Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.

Kent and Medway Mental Health NHS Trust are signed up to NHS England's Sexual Safety in Health Care Organisational Charter

The trust takes a systematic zero‑tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.

Use of AI when writing job applications

While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application.

AI cannot truly understand the specific job you're applying for or what makes you a good fit. Therefore, it's crucial to personalise any AI-generated content to accurately reflect your skills, experiences, and aspirations.

Relying solely on AI to write your application may result in generic, impersonal, and potentially inaccurate content. Always review and refine any AI-generated text to ensure it effectively communicates your experience, skills, accomplishments, and aspirations, and demonstrates your suitability for the position.