Service Manager

PHS Group Limited; London Borough of Hillingdon; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

23 days’ holiday + bank holidays (31)

Holiday buy/sell

phs Perks and employee discounts

Virtual GP support

ILM development training

Apprenticeship and ongoing development

Free onsite parking

Enhanced parental/paternity leave

Wellbeing 24/7 helpline

Cycle to work scheme

Pension and life assurance

Job summary

phs Group plc is seeking a Service Manager to lead a large frontline team across London and the South East, owning Washrooms and Floorcare operations. You will drive service performance, optimise routes and manage KPIs to deliver exceptional customer service while maintaining health and safety standards.

You will oversee warehouse and stock operations, champion continuous improvement, and build strong customer and stakeholder relationships to support growth and retention.

Qualifications

• Proven experience leading large teams within service, logistics, transport, facilities management or field operations.
• Strong track record of improving operational performance, productivity and service standards.
• Excellent leadership, coaching and performance management skills.
• Experience using KPIs and operational data to drive improvements.
• Strong customer service and stakeholder management skills; experience with warehouse, stock and operational compliance.

Responsibilities

• Lead and develop a large frontline team to build a high-performing, engaged culture.
• Drive service performance, route optimisation, productivity and continuous improvement.
• Manage operational KPIs, budgets and resources to deliver excellent customer service.
• Oversee warehouse and stock operations for efficient, accurate service delivery.
• Champion health, safety and compliance, including vehicle and driver standards.
• Build strong customer and stakeholder relationships to improve retention and support growth.

Skills

Leadership

Team management

Operational improvement

KPI management

Customer service

Health & safety

Communication

Decision making

Stakeholder management

Time management

Education

CPC qualification (advantageous)

Job description

This is a rare opportunity within phs Hygiene's largest Operations Centre. Supporting customers across London and the South East, you will take ownership of our Washrooms and Floorcare operations, leading a team of approximately 60 Service Drivers and a supporting operational team.

You will be responsible for delivering exceptional customer service, improving operational efficiency and developing a highly engaged, accountable and high-performing workforce. This is an influential leadership role where you will have the opportunity to shape the operation, drive meaningful improvements and make a visible impact on business performance.

The Service Manager role at phs will involve:

• Leading and developing a large frontline team, creating a high-performing and engaged culture.
• Driving service performance, route optimisation, productivity and continuous improvement.
• Managing operational KPIs, budgets and resources to deliver excellent customer service.
• Overseeing warehouse and stock operations to ensure efficient, accurate service delivery.
• Championing health, safety and compliance, including vehicle and driver standards.
• Building strong customer and stakeholder relationships to improve retention and support growth.

The ideal candidate for the Service Manager role at phs will have

• Proven experience leading large teams within service, logistics, transport, facilities management or field operations.
• A strong track record of improving operational performance, productivity and service standards.
• Excellent leadership, coaching and performance management skills.
• Experience using KPIs and operational data to drive improvements.
• Strong customer service and stakeholder management skills.Experience of warehouse, stock and operational compliance management.
• Good knowledge of health and safety requirements.
• Strong communication, organisation and decision‑making skills.
• Confidence operating in a fast‑paced, time‑critical environment.
• CPC would be advantageous.

Competitive salary plus excellent benefits, In return for your commitment and expertise, you will get:

• Competitive salary
• 23 days’ holiday plus bank holidays, giving you 31 days in total.
• The opportunity to buy and sell holiday.
• Employee discounts with major supermarkets and retailers through phs Perks.
• Virtual GP support for you and your household.
• Accredited ILM development through external and in‑house training.
• Apprenticeship and ongoing development opportunities.
• Free onsite parking.
• Enhanced parental and paternity leave.
• Access to a 24‑hour wellbeing helpline.
• Cycle to work scheme.
• Pension scheme and life assurance.

About phs Group

phs Group was founded in 1963 and is a leading provider of hygiene services across the UK, Spain and Ireland. We support more than 90,000 customers across 300,000 locations through a diverse range of specialist businesses and services.

At phs, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can bring their true self to work without risk or fear of discrimination.