Service Manager

Look Ahead Care, Support and Housing Ltd; London; On-site; GBP 44,000; Full time

Job summary

A leading not-for-profit care provider in London is looking for a Manager to oversee a team, ensuring compliance and high-quality service delivery. This role requires a degree, management experience, and a commitment to customer support. The position offers a salary of £44,000 annually, with various benefits including training and employee support programs.

Benefits

Annual leave up to 30 days

Free DBS check

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience managing performance targets and contracts.
• Able to maintain comprehensive records professionally.
• Experience supporting diverse customer needs.

Responsibilities

• Manage a caseload ensuring adherence to compliance standards.
• Create and implement support/action plans for customers.
• Maintain links with key agencies and service providers.

Skills

Management of contracts and resources

Team management and development

Social interaction and teamwork

Calmness and resilience

Education

Degree or equivalent

Relevant CMI/NVQ Level 4

Job description

Overview

£44,000 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do

The role will be providing line management for Team Leaders ensuring that compliance with organisational, local authority and legal regulations are adhered to and the quality of services is pushed to the highest standards as possible to ensure excellent quality of life for customers and a good working environment for colleagues.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

What you'll bring

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Skills, Knowledge and Experience

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

• Other relevant professional memberships and/or specialist qualifications

For a full job description plesae visit our website.

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.