Service Manager

Leeds Teaching Hospitals; Leeds; On-site; GBP 65,000 - 75,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust seeks a Service Manager to oversee a complex programme of interdependent projects across the Leeds Childrens Hospital. You will develop affordable solutions to capacity and quality constraints, enable delivery of access targets, and lead service redesign in partnership with clinical staff and managers.

The role includes ensuring robust activity and financial management, line management of the Clinical Service Unit Business Manager, and driving system

Qualifications

• Ability to work under significant and sustained pressure with demanding timescales.
• Maintain systems for NHS changes and their impact on Leeds Childrens Hospital.
• Commitment to teamwork and personal responsibility for difficult decisions.
• Monitor, maintain and improve service delivery.
• Awareness of strategic direction and alignment of local plans with Trust goals.
• Communicate and network effectively across multi-professional teams.
• Develop workforce and capacity planning; keep service plans updated.
• Produce documents for varied audiences, including confidential material.
• Change management, including service reconfiguration.
• Establish processes and systems for financial and business planning.

Responsibilities

• Lead redesign of services and business processes across multiple units.
• Ensure robust activity and financial management during planning.
• Line-manage Clinical Service Unit Business Manager and drive targets.
• Collaborate with clinicians, commissioners and managers to meet timescales.
• Develop and monitor capacity planning and data capture improvements.

Skills

Stakeholder management

Leadership

Strategic planning

Negotiation

Communication

Tools

MS Office

Job description

The Service Manager will manage a complex programme of interdependent projects across more than one Business Unit to ensure development of financially affordable solutions to capacity and quality constraints in Leeds Childrens Hospital, based at Leeds General Infirmary. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised.

The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Leeds Childrens Hospital to enable the sustained delivery of key operational targets.

Main duties of the job

Leeds Childrens Hospital covers 27 medical and surgical specialties and is one of the largest specialist childrens hospitals in the country. We have over 20 inpatient wards, employ over 800 nurses and last year held over 170,000 outpatient appointments and treated over 25,000 surgical patients both electively/non-electively. Leeds Teaching Hospitals is currently embarking on one of the largest and most high-profile investment, transformation and regeneration programmes in the City and the wider region. Its Building the Leeds Way Programme aims to transform healthcare for patients in Leeds and the wider region. The investment Programme include the construction of two new hospitals at the Leeds General Infirmary (LGI) site one for adults and the other a brand state of the art Childrens Hospital for Leeds and the surrounding region.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact

Ruth Kirby

Shortlisting Date: 16th October

Interview Date: 23rd October

What you will bring to the role

• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Ability to maintain systems for keeping abreast of changes in the NHS and their impact on Leeds Childrens Hospital
• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Ability to monitor, maintain and improve service delivery
• Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
• Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
• Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs
• Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
• Possess change management skills to include service reconfiguration
• Ability to establish processes and systems within Leeds Childrens Hospital to develop and monitor financial and business plans across specialist services working collaboratively with other Clinical Service Units

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are.

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.