Service Manager

recoveryfocus; Kirklevington; On-site; GBP 36,000 - 51,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5%

Job summary

Waythrough is seeking a Service Manager to lead the Reconnected to Health services at HMP Deerbolt and HMP Kirklevington Grange. You will provide operational leadership, oversee a dedicated team, drive safe and effective care, and collaborate with prison partners and commissioners to deliver outcomes.

The role emphasizes data-driven performance management, budgeting, and continuous service development, within a progressive, community-focused charity.

Qualifications

• Experience in leading and developing others.
• Experience in criminal justice or related environments.
• Experience in supporting vulnerable people.
• Experience delivering high-quality services and achieving outcomes/KPIs.
• Experience overseeing a range of interventions and approaches.
• Experience working with internal/external stakeholders and building relationships.
• Strong communication, organisation and problem-solving skills.
• Ability to use management information and data effectively.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provide leadership and management across services at two sites.
• Coach, develop and support the team to deliver high-quality support.
• Ensure assessment, risk management, support planning and interventions are in place.
• Monitor service performance using data to identify improvements.
• Ensure contracts and quality standards are met; manage budgets.

Skills

Management

Criminal justice

Vulnerable people

Outcomes & KPIs

Interventions

Stakeholder engagement

Communication

Data driven

Driving licence

Prison environment experience

Job description

Service Manager - Reconnected to Health

Location: HMP Deerbolt and HMP Kirklevington Grange

Working Hours: 37 hours per week

Working Pattern: Monday - Thursday 08:15 - 16:15, Friday 08:15 - 15:45

Contract Type: Permanent

Salary: £35,520 - £51,060

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

As Service Manager, you'll take responsibility for the effective delivery and development of our Reconnected to Health services across HMP Deerbolt and HMP Kirklevington Grange.

You'll provide strong operational leadership, ensuring our services remain safe, effective and focused on achieving the best possible outcomes for the people we support. You'll lead, manage and develop a dedicated team, ensuring staff have the support and direction they need to deliver high-quality interventions.

You'll work closely with prison colleagues, commissioners, healthcare partners and other internal and external stakeholders, building strong relationships and representing Waythrough positively. You'll also monitor performance, use data and management information to drive continuous improvement, manage budgets and ensure the services meet the required quality and contractual standards.

This role provides an excellent opportunity for someone with existing management experience to bring their skills to an innovative prison-based service, while also offering an opportunity for an experienced practitioner who is ready to take the next step into management.

You'll be joining a fully recruited team at HMP Deerbolt, an innovative prison that is open to piloting new approaches and developing new ways of working. You'll have the opportunity to contribute to the continued development of the service, work across two sites and play an important role in supporting continuity of care across the North East.

What You'll Be Doing

• Providing effective leadership and management across the services at HMP Deerbolt and HMP Kirklevington Grange.
• Supporting, managing, coaching and developing your team to deliver high-quality support.
• Ensuring effective assessment, risk management, support planning and interventions are in place.
• Monitoring service performance and using data and management information to identify opportunities for improvement.
• Ensuring the service meets contractual requirements and required quality standards.
• Managing the budgets attached to the services and ensuring financial targets are achieved.
• Building and maintaining strong relationships with commissioners, prison partners and other stakeholders.
• Contributing to the wider regional management team and supporting the continued development of Waythrough.
• Ensuring services operate in line with relevant legislation, policies, procedures and professional standards.
• Promoting our values of Kindness, Courage and Respect in everything you do.

About You

We're looking for someone who can provide confident and effective leadership within a fast-paced environment.

You’ll need:

• Management experience, or relevant experience that demonstrates your ability to lead and develop others.
• Experience of working within criminal justice or a related environment.
• Experience of supporting vulnerable people.
• Experience of delivering high-quality services and achieving outcomes and key performance indicators.
• Experience of overseeing a range of interventions and approaches.
• Experience of working with internal and external stakeholders and building effective professional relationships.
• Strong communication, organisation and problem-solving skills.
• The ability to use management information and data effectively.
• A full UK driving licence and access to a vehicle, as the role will involve working across both sites.
• Experience of working within a prison environment would be desirable, although transferable experience will be considered.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5%