Service Manager

Sunbelt Rentals UK & Ireland; Kilmarnock; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals UK & Ireland is seeking a Service Manager to support the Service Centre Manager in running a busy facility, driving performance and customer satisfaction. You will lead the Service Centre team, ensure health and safety compliance, and uphold high service and product quality standards.

The role offers the chance to work for a FTSE100 company with a comprehensive rewards package including generous holiday allowance, life assurance, retail discounts, employee recognition awards and

Qualifications

• Experience in a supervisory role, preferably in a fast-paced environment.
• Excellent communication and organisational skills.
• Computer literate with working knowledge of Microsoft Office.
• Good understanding and experience of Health and Safety practices at work.
• Self-motivated with drive to achieve high quality standards. A full driving licence.

Responsibilities

• Assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre.
• Support with the management of the Service Centre team in line with Company policies.
• Ensure compliance with Company contract administration procedures.
• Coach and motivate employees to deliver excellent service to customers.
• Ensure work and processes align with Health and Safety guidelines.
• Deputise in the absence of the Service Centre Manager.

Skills

Supervisory experience

Communication skills

Organisational skills

Health & safety management

Self-motivated

Driving licence

Tools

Microsoft Office

Job description

We have a fantastic opportunity for a Service Manager to join the Sunbelt Rentals Team.

In the role of Service Manager you will assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. You will be responsible for:-

• Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre
• Ensuring compliance with Company’s contract administration procedures
• Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
• Deputise in the absence of the Service Centre Manager

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To be considered for the Service Manager role, we’re looking for someone who has the following experience and attributes:-

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
• Excellent communication and organisational skills
• Computer literate. Working knowledge of Microsoft Office
• Good understanding and experience of managing Health and Safety practices at work
• Self-motivated with the drive to succeed and to high quality standards
• Full driving licence.

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.