Service Manager

Sunbelt Rentals Careers; Kilmarnock; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Generous holiday allowance (with buy/s

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Job summary

Sunbelt Rentals in Scotland is seeking a Service Manager to support the Service Centre Manager and help drive performance, safety and first-class customer service.

You will lead the service team, ensure contract administration and health & safety compliance, coach staff to deliver excellence, and deputise for the Manager when required. This is a hands-on, customer-focused role within a busy, FTSE100 equipment rental business.

Qualifications

• Previous experience in a supervisory role.
• Excellent communication and organisational skills.
• Computer literate. Working knowledge of Microsoft Office.
• Good understanding and experience of managing Health and Safety practices at work.
• Self-motivated with the drive to succeed and to high quality standards.
• Full driving licence.

Responsibilities

• Support the Service Centre Manager in running a busy Service Centre.
• Ensure compliance with the Company’s contract administration procedures.
• Coach and motivate employees to deliver excellent service to customers.
• Ensure all work and processes follow Health and Safety guidelines.
• Maintain high levels of customer care, service and product quality.
• Deputise in the absence of the Service Centre Manager.

Skills

Supervisory experience

Excellent communication

Organisational skills

Computer literate

Health and Safety practices

Self-motivated

Full driving licence

Tools

MS Office suite

Job description

About The Role

We have a fantastic opportunity for a Service Manager to join the Sunbelt Rentals Team.

In the role of Service Manager you will assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. You will be responsible for:-

• Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre
• Ensuring compliance with Company’s contract administration procedures
• Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
• Deputise in the absence of the Service Centre Manager

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

Industry leading flexible rewards package

• generous holiday allowance (with the opportunity to buy and sell annual leave)
• life assurance
• retail discount scheme
• employee recognition awards
• great Company pension scheme

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To be considered for the Service Manager role, we’re looking for someone who has the following experience and attributes:-

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
• Excellent communication and organisational skills
• Computer literate. Working knowledge of Microsoft Office
• Good understanding and experience of managing Health and Safety practices at work
• Self-motivated with the drive to succeed and to high quality standards
• Full driving licence.

About Us

WhySunbelt?

Whetherit's construction sites, energy projects, government initiatives, orunforgettable events, Sunbelt Rentals deliver the equipment and expertise tomove every industry forward. With our ambition to an employer of choice thismakes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff,potential staff, and users of our services, regardless of race, gender,religion, sexual orientation, responsibilities for dependants, age,physical/mental disability, or offending background.

Having acriminal record will not automatically bar an individual from working with us.We judge each case on its own merits, taking into account the relevance of theconviction to the role, the circumstances, and the time passed since theoffence.