Service Manager

Heathrow Airport Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Heathrow Airport Limited in London is seeking an IT Disaster Recovery Lead to safeguard the resilience of our critical IT systems and to ensure seamless service for millions of passengers every day.

You will design, implement and continuously improve disaster recovery plans across the IT landscape, test them regularly, and partner with cybersecurity, IT services and business continuity teams to meet regulatory demands.

Responsibilities

• Lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape.
• Ensure recovery plans are robust, tested, and aligned with business priorities.

Job description

Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems. You will be part of a collaborative technology environment, working closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances. Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport’s strategic objectives.

In this role, you will lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape. Success means ensuring that recovery plans are robust, tested, and aligned with business priorities, minimising downtime and protecting essential services. You will influence key stakeholders, drive compliance with regulatory requirements, and embed a culture of resilience across the organisation.