Service Manager

Lifeways; Chesterfield; On-site; GBP 42,000 - 52,000; Full time

Job summary

Lifeways is seeking a Service Manager to lead two supported living services in Chesterfield, overseeing 16 people we support, 31 Support Workers, and 3 Team Leaders across Ox Close (S45 9NW) and Hassop Close (S40 4FD). You will drive quality, develop teams and deliver excellent outcomes for the people we support.

You will lead with purpose, foster strong relationships with families and communities, and uphold Lifeways’ values of care, honesty and inclusion.

Qualifications

• Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
• Strong experience in operational and people management.
• A valid UK driver’s licence and willingness to travel locally.

Responsibilities

• Lead two supported living services, overseeing 16 people supported, 31 support workers and 3 team leaders across Ox Close and Hassop Close.
• Drive delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities.
• Drive service improvements and quality standards.
• Build strong relationships with your team, families, and communities.

Skills

People management

Operational management

Leadership

Education

Level 3 Health & Social Care

Level 5 Health & Social Care (desirable)

Job description

Service Manager - Chesterfield

Every day at Lifeways, our team members make a difference - and on our new careers website, you can read their real stories. You will meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.

Who We Are - Lifeways

You are not just anyone - and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone's future. Discover why this matters in our newest video.

Lifeways is one of the UK's leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

We've recently completed one of the biggest digital transformations in our sector - and we're just getting started. From Property to PBS, our ambition is bold: to become the Care Provider of Choice, powered by innovation, stability and the belief that great care starts with great people.

The Opportunity

You will lead two supported living services, overseeing 16 people we support , 932 commissioned hours , 31 Support Workers , and 3 Team Leaders across Ox Close (S45 9NW) and Hassop Close (S40 4FD). This role requires a confident and visible leader who can support teams, drive quality, and deliver excellent outcomes for the people we support.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You'll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You'll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver's licence and willingness to travel locally
• A genuine passion for quality care - and the ability to lead by example

We're looking for individuals who embody empathy, courage, honesty, equality, and passion.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:

Caring - Honest - One Team - Innovative - Courageous - Equal

You'll get:

• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

Why Now?

We are on a bold journey to become the Care Provider of Choice - and this is an exciting time to join us.

We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you'll have the authority, resources, and support to shape your team's culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words - they're lived values.

At Lifeways, you're not just anyone. You're a leader who can make a difference every single day.