Service Manager

Phoenix Futures; Chelmsford; Hybrid; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Real Living Wage

Annual leave 25 days

Pension scheme

Life assurance

Sick pay

Eye-care vouchers

Wellbeing talks

Learning system

Employee Assistance

Job summary

Phoenix Futures in Essex is seeking a Service Manager to lead a countywide service supporting individuals with multiple and complex needs. You will oversee day-to-day delivery, develop a skilled team and collaborate with commissioners to ensure high-quality, evidence-based services that empower people to make lasting change.

The role requires strong people management, strategic oversight, and the ability to report performance data.

Qualifications

• Experience of managing staff
• Understanding of the complex issues presented by individuals who use the service
• Ability to build effective working relationships with health providers, the police, youth services, mental health & substance use organisations
• Experience of working with people within a health/criminal justice/substance use or similar field
• Ability to report performance data and information to managers and commissioners
• Ability to be innovative and flexible to meet the needs of the service
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support
• Proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal

Responsibilities

• Lead day-to-day running of a countywide service and oversee delivery.
• Support and develop a skilled team to deliver high-quality, evidence-based services.
• Liaise directly with commissioners and partners across Essex to ensure high standards.
• Develop services that empower people to make and sustain positive change.

Job description

Essex Countywide Service

Are you a dynamic and motivated leader looking for an exciting opportunity to make a real difference?

We are seeking a Service Manager to lead a high-performing countywide service supporting individuals with multiple and complex needs across Essex. In this key leadership role, you will oversee day-to-day service delivery, support and develop a skilled team, and work closely with commissioners and partners to deliver high-quality, evidence-based services that empower people to make and sustain positive change.

Salary of £30,500 - £36,000 per annum, pro rata.

Are you looking for an exciting and challenging opportunity that makes a difference?

We have an exciting opportunity for a dynamic and motivated Service Manager to lead a team to provide high quality services for individuals with multiple and complex needs. This caninclude mentalhealth difficulties, problematic substance use,learning difficulties or any other need if leftunmet is likely to increase the risk of reoffending.The support offered includes signposting,onward referrals, liaison with otherprofessionals, advocating on people’s behalf aswell as accompanying people to services.

As a Service Manager you will be responsible for the day to day running of a highly performing, County Wide service that makes a tangible difference to the lives of those it works with. You will lead a team to develop evidence-based services aimed at empowering people to make and sustain positive change. You will have strategic oversight of the service and will liaise directly with the commissioners and partners across Essex to ensure the highest possible standards of services.

About you

To join us a Service Manager you will need:

• Experience of managing staff
• An understanding of the complex issues presented by individuals who use the service.
• The ability to build effective working relationships with other professionals (health providers, the police, youth services, mental health & substance use organisations) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
• Experience of working with people within a health/criminal justice/substance use or similar field
• The ability to report performance data and information to managers and commissioners
• The ability to be innovative and flexible to meet the needs of the service
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal

Your Rewards

• Starting salary of £30,500 per annum, pro rata. with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000 per annum, pro rata.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

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