Service Manager

Group 1 Automotive; Cambourne; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts on new/used cars

Company pension scheme

Flexible working options

Cycle-to-work scheme

Health and wellbeing support

Volunteer day

Share purchase plan

Training and development

Life assurance

Job summary

Group 1 Automotive in Cambridge is seeking a Service Manager for our BMW Cambridge site. You will lead a team of automotive professionals, ensuring the dealership is well resourced and delivers outstanding customer service across face-to-face and phone interactions.

The role focuses on driving a high performance culture, managing service resources, and delivering high-quality reporting within group frameworks. You will enable strong customer satisfaction and continuous improvement across sites.

Qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

Responsibilities

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed.
• Oversee the service division, managing resource levels and productivity.
• Accurately produce dealership reporting, in line with group reporting frameworks.
• Support the dealership to consistently achieve high levels of customer satisfaction.

Skills

Automotive industry experience

Organisational skills

Agile environment experience

Leadership and coaching

Job description

Job description: Service Manager – BMW Cambridge

Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• 33 days of annual leave (including bank holidays)
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone
• Life assurance with the option to increase cover
• Flexible working options - just ask

What you'll do day to day

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction

Helpful skills and qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big – Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism