Service Manager

Driver Hire Borders; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une entreprise leader dans le secteur des boissons recherche un Service Manager pour superviser la livraison de services IT. Le candidat idéal aura une expérience significative dans la gestion des services IT et des compétences solides en communication, ainsi qu'une capacité à améliorer les processus. Ce rôle implique également des responsabilités de gestion d'incidents et de collaboration inter-fonctionnelle pour garantir la satisfaction du client.

Qualifications

• Expérience en gestion de services IT, compétences en communication et travail inter-fonctionnel.
• Formation en Lean Six Sigma souhaitée.
• Antécédents éprouvés dans un environnement de production ou de fabrication seraient un atout.

Responsibilities

• Superviser la livraison de services IT pour répondre aux besoins organisationnels.
• Gérer la résolution des incidents et minimiser les interruptions.
• Rassembler les retours d'expérience pour améliorer la satisfaction des utilisateurs.

Skills

Communication

Leadership

ITIL Frameworks

Project Management

Process Improvement

Education

Lean Six Sigma Green Belt

Job description

C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

Purpose:

Reporting to the Head of Service Management, the Service Manager will be responsible for overseeing thedelivery of IT services to ensure they meet organisational needs and customer expectations. This rolefocuses on managing service operations, enhancing service quality, and facilitating effectivecommunication between IT and business stakeholders.

About the role

The Service Delivery Manager ensures services meet SLAs by collaborating with Operations to monitor KPIs and swiftly address quality issues. This role oversees incident resolution to minimize disruptions, leads root cause analysis, and manages change processes for smooth, low-risk implementations.

Key responsibilities include gathering user feedback to improve service satisfaction, driving process enhancements with cross-functional teams, and maintaining accurate documentation and reporting on service performance. Additionally, the role supports team and end-user training, fostering continuous learning within service management.

As part of the role, there will be an element of 'on call' duties every 1 in 6 weeks.

About you

You are an experienced leader with a strong background in IT service management, skilled at building ITIL frameworks from the ground up, creating processes and implementing process improvements where required. With significant expertise in ITIL environments, you bring excellent communication and interpersonal skills that enable effective collaboration with cross-functional teams and stakeholders at all levels.

You have well-honed project management abilities, demonstrating strength in planning, organisation, and prioritisation. Your adaptability and commitment to continuous learning keep you up-to-date with industry changes.

Experience in a production or manufacturing environment is a plus with a proven track record of managing large-scale service delivery and improvement initiatives.

Lean Six Sigma Green Belt would be preferrable.

About us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [e-mail]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/