Service Manager

TN United Kingdom; Bangor; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading not-for-profit charity in Wales is seeking a dedicated Service Manager to oversee its support services. The role involves ensuring quality, person-centred support, promoting independence, and leading a team to deliver excellent service in accordance with the organization's values.

Benefits

Attractive salary from £28,590.45

Career progression opportunities

Company Pension Scheme

Employee Assistance Programme and wellbeing support

Fully paid in-house management training

Paid DBS and SCW registration fees

Cooperative events such as “Cartrefi fest”

Qualifications

• Care management experience essential.
• Willingness to work towards QCF Level 5 qualification.
• Must be a car driver and willing to travel regionally.

Responsibilities

• Oversee the daily operation of the support service.
• Promote independence and enable individuals in a person-centred manner.
• Provide motivational leadership to your team.

Skills

Reliability

Professional communication

Teamwork

Ability to work under pressure

Empathy

Education

QCF level 3 qualification

Job description

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Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists. We support people with learning disabilities in Wales. The company currently employs 1200 employees, supports 650 individuals, and has thousands of friends, family, and supporters. We are an innovative organisation that encourages the people we support, our employees, and community members to be in control of one of Wales’ largest support providers. Our values of Respect, Enable, and Safeguard are embedded in all that we do.

Benefits include:

• Attractive salary from £28,590.45
• Career progression opportunities
• Company Pension Scheme
• Employee Assistance Programme and wellbeing support
• Fully paid in-house management training
• Paid DBS and SCW registration fees
• Cooperative events such as “Cartrefi fest”

Job Responsibilities:

The Service Manager oversees the daily operation of the support service, focusing on promoting independence and enabling individuals in an innovative, person-centred, and flexible manner.

You will provide motivational leadership to your team, ensuring quality, person-centred support. Building positive relationships with stakeholders and embodying our vision and values to deliver excellent service are key aspects of this role.

Required Skills and Experience:

• Reliability and commitment
• Professional and empathetic communication
• Ability to work under pressure
• Teamwork skills
• Sleep-ins, evening, and weekend work may be required
• Must be a car driver and willing to travel regionally
• Care management experience essential
• QCF level 3 qualification, with willingness to work towards Level 5

Additional Information:

Due to legislation, an enhanced disclosure from the Disclosure & Barring Service is required for all successful applicants.

We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.