Service Manager

National Autistic Society; Axbridge; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Pension

Annual Leave

Training

Discounts

Healthcare

Flexible Benefits

Support

Mindfulness

Blue Light Card

Job summary

The National Autistic Society is seeking a Service Manager to lead operational delivery at Magnolia House, Community Services Somerset. You will drive service improvement and safeguard residents while supporting staff to deliver high-quality care.

The role focuses on inspection readiness, staff development, recruitment, and continuous service development in line with organisational priorities. This full-time position entails 35 hours per week and ongoing autism training.

Qualifications

• Strong leadership and people management skills demonstrated in building teams.
• Willingness to work towards a QCF Level 5 or equivalent qualification.
• Resilience under pressure and ability to adapt to changing priorities.

Responsibilities

• Prepare services for inspection readiness and contribute to service redesign.
• Lead safeguarding and risk management processes.
• Lead and develop staff through supervisions, appraisals, coaching and mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership

People management

Resilience under pressure

Team development

Education

QCF Level 5 or equivalent

Job description

We are committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Magnolia House, Community Services Somerset. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

About the Service

Our Community Services Somerset consists of 6 individualised houses supporting 13 people to live independently in the community.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You’ll Do

• Prepare services for inspection readiness & contribute to service redesign and transformation.
• Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

• Strong leadership and people management skills witha track recordof developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.

This advert is for a full-time position at 35 Hours per week.

What we can offer you

• Pension - Auto-enrolled pension scheme.
• AnnualLeave - 33 days (including public holidays). You can buy or sell leave each year.
• Training - Great induction and training, including autism training.
• Discounts - Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare - Cash plan for permanent staff.
• FlexibleBenefits - Options like private health, dental insurance, holiday trading, enhanced pension.
• Support - 24-hour Employee Assistance Programme and counselling.
• Mindfulness - Free Headspace app for you and up to 3 family/friends.
• BlueLightCard - Eligibility for discounts.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.