Service Manager

Turning Point Scotland; Airdrie; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

Learning courses

eLearning courses

Funded SVQ qualification

Career progression

Pension scheme

Family-friendly policies

Holidays

Job summary

Turning Point Scotland is hiring a Service Manager in Airdrie to lead the North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service. You will oversee frontline health and social care staff across six localities, delivering efficient, person-centred care.

You will empower people to live independently, reduce harm from drug and alcohol use, and create a supportive, safe operating environment. The role is permanent, full-time, with a salary of £41,316–£46,177.

Qualifications

• Experience working with vulnerable people and leading a service delivery team.
• Ability to negotiate with internal and external partners and build positive relationships with people who use the service.
• Excellent planning and organizational skills with the ability to prioritise multiple tasks in a pressurised environment.
• Knowledge and experience of drug and alcohol related harm.

Responsibilities

• Lead your team of frontline health and social care staff to deliver high quality, person-centred care across six localities.
• Provide support to empower people to live independently and reduce harm from drug use.
• Maintain a safe operating environment and ensure quality and compliance across the service.
• Build and maintain positive relationships with service users, families and external partners.

Job description

Type of service Drugs and Alcohol Service

Job Type Service Manager 1

Hours of work Full time

Job Description

Post: Service Manager

Service: North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service

Based: Airdrie (covering North Lanarkshire)

Hours: Full Time

Salary: £41,316 - £46,177

Contract Permanent

We are hiring! - Work with Us

Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people?

If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service. Because People MatteratTurningPoint Scotland, join us to reach your full potential.

About the role

As Service Manager, you will lead your team of frontline health and social care staff to deliver efficient, high quality and person-centred care throughout the 6 localities of North Lanarkshire. You will provide support to empower people to live independently, reduce harm of drug use and make it a great place to work for our colleagues.

About You

You will have experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.

You will have the ability to negotiate with a wide range of internal and external partners and build positive relationships with people who use the service and their family and friends.

You will have excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment

You will have knowledge and experience of drug and alcohol related harm.

About Us – North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service

The North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service, provides support to individuals who are over the age of 16.

The service has 3 main parts of delivery these are:

• Overdose response (the team respond to individuals who have had or are at risk of overdose within 24-48 hours of notification).
• Assertive outreach (we “meet people where they are at” ensuring they have access to the support and services they require).
• Crisis response (a partnership with housing colleagues to work with anyone at risk of or experiencing homelessness).

We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

Interviews will take place on Friday 2nd October 2026.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Turning Point Scotland havePlatinum accreditationinInvestors in People. Our staff are our most important asset, therefore we offer extensive training and impressive personal and career-focused development opportunities. You could be part of an organisation that not only offers excellent careers but makes a real difference to thousands of People’s lives and achieve your own personal fulfilment.

• 123 Learning and development courses
• 29 eLearning courses
• Funded qualification – SVQ Social Services and Healthcare, work based assessment
• Your Career Pathway, we promote from within and advertise internally all jobs
• Pension Scheme, employer contribution 4% Wide range of family friendly policies
• 40 holiday/public holidays days' per year.

Does this position require a valid UK driving licence and access to a vehicle? No

Does the post include personal care? No

Does the post include cooking and housekeeping skills? No

Will the service users be involved in this process? No