Service Management & Orchestration (SMO) Design Engineer

Samsung Electronics UK; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Service Management & Orchestration Design Engineer to join their team in Reading, UK. This role involves leading technical design inputs and ensuring customer satisfaction through high-quality documentation and support. The successful candidate will have a proven track record in complex telecommunications design and customer management, with opportunities for hybrid working and career growth.

Benefits

Hybrid working – 3 days in the office and 2 days at home

Bonus scheme linked to performance

Car allowance

Pension contribution

25 days holiday plus bank holidays

Access to discounts on Samsung products

Qualifications

• Experience in mobile communications networks operations and maintenance.
• Ability to deliver high-quality proposal documents within tight deadlines.

Responsibilities

• Lead SMO technical inputs for High Level Design.
• Define and populate Low Level Design documents.
• Act as SMO Design subject matter authority.

Skills

Communication

Organizational Skills

Customer Management

Technical Design

Linux OS

3gpp Protocol Knowledge

Education

Bachelor's Degree in Telecommunications

Tools

MS Office Suite

K8S/OpenStack

Job description

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Position Summary

Why join our team?

Samsung Networks is a industry leader in Open RAN network deployments with commercial deployments in US, Asia and European markets! We are expanding our ORAN footprint in the European market and are looking for highly motivated and skilled engineers in order to support the introduction of these new opportunities!

As part of our expansion in Europe, Samsung Networks UK is looking to hire an experienced and highly motivated SMO Design Engineer to support the delivery of our High Level and Low Level designs for a Tier 1 customer in Europe. You will handle and coordinate the delivery of the SMO aspect of the HLD and LLD and will excel in the supporting all of our Technical commitments and ensuring maximum customer satisfaction as a result.

This is an exciting opportunity for the right candidate who can demonstrate a consistent record in Technical design creation of a complex multi vendor Telecommunications Design and has extensive experience in creating and maintaining highly satisfied customers.

This role is based in Reading, UK but will require travel to other project and customer locations if required.

Role And Responsibilities

Your key responsibilities

• Lead the SMO technical inputs to the end to end High Level Design ensuring that all of the Samsung design information is in line with the customer requirements and Samsung Product capabilities
• Define the Low Level Design document structure and populate the document with the necessary SMO parameters and key system settings as per the HLD
• Lead SMO design workshops with the customer to gather and agree the network integration touchpoints and acquire sign off of the HLD and LLD SMO aspects
• Work closely with the Samsung Design lead ensuring that the SMO inputs are provided as the highest possible quality and in a timely manner
• Ensure that all of the SMO design documentation customer feedback is collected accurately and the feedback is internally reviewed and agreed with the Samsung SMO R&D team
• Act as the SMO Design subject matter authority for the wider Samsung team
• Maintain the HLD and LLD SMO inputs for the duration of the contract
• Prepare new Acceptance Testing processes and procedures from SMO point of view using own knowledge/experience and information provision from higher design/support teams within Samsung
• Lead the Support and execution of the Acceptance Testing phase(s).
• Provide support during Rollout of SW or implementation of features/functionality and attend technical discussions on deployment topics and issues
• Support customer interfaces/periodic forums regarding the current and future SMO technologies,
• Provide customer support for technical queries, technical clarifications, SW correction and update/upgrade verification testing as well as consecutive deployment activities.
• Create exceptional customer relationships
• Ensure close co-operation and support liaison with Samsung R&D
• Work to achieve close co-operation and support liaison with Samsung higher technical teams
  
  
  

What We Need For This Role

To be successful, you will possess the following skills and attributes:

• Excellent understanding of the operations and maintenance + test/acceptance and support phases of mobile communications networks with a proven experience in a similar role.
• Ability to influence customers towards Samsung preferred testing solutions.
• Know how on corresponding Telecom Equipment
• Willingness for fast self-training on equipment, support tools/applications and understanding of Samsung implementation of features or functions
• Ability to deliver final proposal documents to a high standard within tight timescales.
• Enthusiastic and positive demeanour
• Self-motivated, able to work with minimal supervision
• Demonstrated ability in a Design role in the telecom/IT sector
• Consistent record in the delivery of complex large scale multi vendor Design documents
• Previous experience of multi vendor network management solutions covering Fault Management, Configuration Management, Accounting, Performance Management and Security
• Validated customer and partner managements skills
• Exceptional communicator both internally and towards the customer
• Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly
• Excellent level of presentation, communication and planning skills.
• Ability to prepare & deliver complex technical concepts to a high standard within tight timescales.
• 3gpp protocol layer 3G/4G/5G/vRAN knowledge - RRC/RLC/MAC/PHY/GTP/PDCP
• Shown Linux OS platform skills and experience
• Confirmed VNF and CNF skills and/or experience
• K8S/OpenStack/Harbor skills and experience
• MS Office Suite (Competent User)
• Excel, Word & PowerPoint (High Competence)
• Fluent in spoken and written English
• Excellent documentation writing skills
• Exceptional ability to navigate large and complex organisations to build relationships and influencing capabilities
• Excellent communication and presentation skills
  
  
  

What does success look like?

• You will have optimally achieved customer sign off of the High Level and Low Level SMO Design inputs
• You will have developed and agreed a solid Design delivery and review cycle process ensuring high quality of documentation and delivery
• You will have created a close working relationship with key collaborators especially with the Samsung Design group and R&D engineers.
• You will have supported all customer design queries and ensure that design changes are managed within the agreed change management process
  
  
  

Skills And Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
  
  
  

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Computers and Electronics Manufacturing

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