Service Management & Cyber Security Director

Formula E; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

25 days annual leave + wellbeing

Parental leave

Flexible holidays

Cycle to work

Employee discounts

Job summary

Formula E is seeking a Service Management & Cyber Security Director to design and safeguard the technology processes powering the world’s fastest-growing sport. You will lead IT service management, change control, incident response, and cybersecurity across corporate, event, and trackside environments.

Reporting to the CTO, you will drive governance, risk, and vendor management while aligning security with business objectives and global privacy standards.

Qualifications

• Senior leadership in technology operations or cybersecurity.
• Proven track record delivering service management and security programs.
• Experience with ITIL governance frameworks and modern security standards.

Responsibilities

• Define and execute Technology Service Management strategy across corporate, events, and broadcast environments.
• Oversee Cyber Resilience and Security Architecture protecting data and infrastructure.
• Lead Technology Service Desk and Incident Management with a user-first approach.
• Establish change and problem management frameworks to maximise uptime during peak events.
• Ensure compliance with data privacy regulations (GDPR) and ISO 27001 alignment.
• Manage vendor SLAs and contribute to tech strategy, governance, and budgeting.

Skills

Leadership

Technology operations

Cybersecurity

ITIL governance

Stakeholder diplomacy

Education

ITIL Practitioner certification

Tools

ISO 27001

GDPR

Job description

Want to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet!

About Formula E:

Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over 150 races in iconic cities globally and backed by top manufacturers like Porsche, Nissan and Jaguar, we feature elite drivers and cutting-edge EV technology. As the world's first certified B Corp sport and the first sport certified to the British Standards Institution (BSI) Net Zero Pathway. Formula E combines thrilling entertainment with a mission to advance sustainable progress, inspiring a global fanbase with our high-performance brand new GEN4 car capable of hitting speeds of 335kph and reaching 200kph in just 4.4 seconds. Currently achieving 0-100 kmh in 1.8 seconds. Using the spectacle of sport, we are sending a powerful and meaningful message to help alter perceptions and speed-up the switch to electric mobility.

The Role:

Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, and leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity.

Key Responsibilities

• Service Management & ITIL Governance: Define and execute the overarching Technology Service Management strategy across corporate, event, and broadcast environments using appropriateITIL governance frameworks.
• Cyber Resilience & Security Architecture: Act as custodian of Formula E’s cybersecurity posture, protecting intellectual property, race data, corporate infrastructure, and fan data against evolving global threats.
• Service Desk & Incident Management: Direct the Technology Service Desk and Incident Management functions, advancing a user-first approach and delivering top-tier support both at headquarters and trackside.
• Change & Problem Control: Establish rigorous change control and problem management frameworks to maximise uptime and minimise operational risk, particularly during critical race weekends.
• Compliance & Risk Assurance: Evaluate organisational risks to eliminate operational silos, ensure compliance with global data privacy regulations (e.g., GDPR), and align practices with international standards like ISO 27001.
• Vendor & Strategic Alignment: Manage critical third-party technology and security vendor SLAs, contributing operational insights to tech strategy, governance, and budgeting.

What we're looking for in you:

• Leadership Track Record: Extensive progressive experience in technology operations, service delivery, or cybersecurity, with proven experience in a senior management or Director-level role.
• High-Pressure Context: Proven senior leadership track record in technology operations and cybersecurity, with demonstrated experience directing strategy and teams in complex environments.
• Technical Frameworks: Expertise in ITIL methodologies (ITIL Practitioner certification is a major plus) and modern cybersecurity standards.
• Pragmatic Governance: Unshakeable integrity paired with pragmatic governance—enforcing security without compromising operational speed or event execution.
• Stakeholder Diplomacy & Leadership: Exceptional communication skills to translate complex technical risks into clear business context, alongside empathetic leadership for trackside and support teams.

What's in it for you?

• Annual discretionary 10% bonus
• Bupa Private Medical Insurance
• 25 days' annual leave, Birthday day off and Wellbeing leave
• Opportunity to extend your stay if travelling for a race event
• Enhanced Parental Leave
• Paid volunteer and carer's leave
• Health Cash Plan and access to the Aviva Digital Workplace app
• Flexible Bank Holidays
• Cycle to Work and Electric Car Scheme
• Formula E store discount
• Regular social events and employee working groups

Salary starting from £100,000 per annum.

This is a hybrid role and you'll be required to do 3 days a week in our Hammersmith London office

21st October 2026

At Formula E, we are building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world - together. We will provide equal opportunities regardless of an individuals' protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives.

Our mission is clear. The message is simple. Whoever you are. However you live. Whatever you believe. Formula E. For the Future. For Everyone.