Service & Maintain Division Manager

Cosaf Environments Ltd; Manchester; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Pension scheme

Healthcare scheme

Cycle to Work

Laptop and mobile phone provided

25 days holiday

Job summary

Cosaf Environments Ltd is seeking a senior, commercially driven Service & Maintain Division Manager to lead the Service & Maintain Division across industrial and commercial service activities. This is a high-responsibility role reporting to the Managing Director and requires strategic oversight of maintenance programmes, client relationships and business development.

The successful candidate will manage a multidisciplinary team, drive profitability, set objectives and ensure delivery of planned

Qualifications

• Proven experience in senior management or divisional leadership within HVAC/building services or related engineering sector.
• Experience managing multidisciplinary teams including technical and field personnel.
• Experience managing budgets, sales targets, profitability and operational expenditure.
• Strong understanding of commercial management including pricing, margins and contracts.

Responsibilities

• Lead the Industrial and Commercial Service & Maintenance operations.
• Develop and manage Service Coordinators, Technical Manager and Service Engineers.
• Set objectives aligned with business strategy and conduct regular performance reviews.
• Drive financial performance: sales turnover, gross margin and expenditure controls.
• Ensure delivery of planned preventive and reactive maintenance within contractual timescales.
• Foster client relationships and opportunities for service contracts and growth.

Skills

Senior leadership

Divisional leadership

Team management

Budget management

Client relations

Strategic planning

Communication skills

Education

Engineering degree

Tools

Service management software

Microsoft Office

Job description

Position: Service & Maintain Division Manager

Department: Service & Maintain Division

Reports To: Managing Director

Employment Type: Full-Time, Permanent

Salary: £60,000 Per Annum + Performance-Related Bonus Opportunities

Location: Office-Based with UK-Wide Client and Site Visits as Required

1. Position Overview

Cosaf Environments is seeking an experienced and commercially driven Service & Maintain Division Manager to lead, manage and develop our established Service & Maintain Division.

This is a senior leadership position with overall responsibility for the operational, commercial and strategic performance of the division, encompassing both Industrial and Commercial service activities.

The successful candidate will oversee a multidisciplinary team comprising Service Coordinators, Technical Service Manager and Service Engineers, ensuring the consistent delivery of high-quality planned preventative maintenance, reactive maintenance, technical support and associated remedial works.

2. Key Responsibilities

2.1 Divisional Leadership & Management

• Assume overall management responsibility for the Industrial and Commercial Service & Maintenance operations.
• Lead, support and develop the division's Service Coordinators, Technical Manager and Service Engineers.
• Establish clear individual and departmental objectives aligned with the company's wider business strategy.
• Conduct regular departmental meetings, performance reviews and employee development discussions.
• Maintain appropriate staffing levels, technical competencies and resource allocation to meet operational requirements.
• Promote a positive, accountable and commercially aware working environment.
• Identify recruitment requirements and support the selection, onboarding and development of new employees.
• Work collaboratively with other divisions to ensure a coordinated approach to service delivery, client relationships and business development.

2.2 Commercial Performance & Financial Management

• Take ownership of the division's financial performance, including sales turnover, gross profitability and operational expenditure.
• Achieve agreed annual sales targets, supported by monthly and quarterly performance objectives.
• Ensure all service works, maintenance contracts and associated projects are delivered in accordance with their as-sold gross margins.
• Monitor labour expenditure, material costs, subcontractor commitments and operational efficiencies to protect profitability.
• Review quotations, maintenance agreements, service contracts and commercial proposals to ensure appropriate pricing and financial returns.
• Identify and implement corrective actions where actual project costs or performance deviate from agreed budgets.
• Ensure additional works, variations and opportunities are identified, appropriately priced and commercially agreed before proceeding.
• Oversee timely completion, commercial close-out and invoicing of service activities.
• Prepare and present regular financial and operational performance reports to the Managing Director, identifying risks, opportunities and improvement measures.

2.3 Service Delivery & Operational Performance

• Maintain overall responsibility for the successful delivery of planned preventative maintenance (PPM), reactive maintenance, breakdown response, remedial works and service contracts.
• Ensure maintenance programmes are appropriately scheduled, adequately resourced and delivered within contractual timescales.
• Oversee the management of service-level agreements (SLAs), contractual obligations and client-specific performance requirements.
• Work with Technical Manager and Service Coordinators to maximise engineering productivity and efficient resource utilisation.
• Establish effective processes for managing technical enquiries, quotations, procurement, service reporting and job completion.
• Monitor outstanding works, client commitments and operational backlogs to ensure timely resolution.
• Maintain high standards of workmanship, technical documentation, reporting and customer communication.
• Implement continuous improvements to departmental systems, processes and working practices to support sustainable growth.
• Ensure effective handover of completed installations from other Cosaf divisions into ongoing service and maintenance agreements.

2.4 Business Development & Client Relationships

• Take an active role in generating new business opportunities across both Industrial and Commercial markets.
• Develop and implement strategies to increase the division's service contract portfolio, recurring revenue and overall customer base.
• Build and maintain long-term relationships with key clients, facilities management providers, consultants and strategic partners.
• Identify opportunities to increase the range of services provided to existing customers through additional maintenance, remedial and technical support offerings.
• Support the preparation and negotiation of significant service contracts, maintenance tenders and framework agreements.
• Develop a structured approach to customer retention, contract renewals and new business conversion.
• Identify emerging market sectors and potential clients where Cosaf's technical expertise and services can provide commercial value.
• Represent the business professionally during client meetings, technical presentations and commercial negotiations.

3. Key Performance Indicators (KPIs)

The successful candidate will be assessed against a structured set of operational, financial and strategic KPIs, with individual targets agreed with the Managing Director.

Performance will be reviewed monthly, with progress against agreed objectives forming part of the company's performance-related bonus arrangements.

4. Person Specification

Essential Experience & Qualifications

• Proven experience in a senior management or divisional leadership position within HVAC, building services, facilities maintenance or a closely related engineering sector.
• Strong understanding of planned and reactive maintenance operations across Industrial and/or Commercial environments.
• Demonstrable experience managing multidisciplinary teams, including technical, administrative and field-based personnel.
• Experience managing departmental budgets, sales targets, profitability and operational expenditure.
• A strong understanding of commercial management, including labour recovery, pricing structures, gross margin management and contract profitability.
• Demonstrable experience developing client relationships, securing new business and supporting revenue growth.
• Ability to interpret technical requirements, maintenance specifications and commercial proposals.
• Strong organisational, communication and decision-making skills.
• Competent in the use of service management software, reporting systems and Microsoft Office applications.
• Full UK driving licence.

The successful candidate will be offered a competitive remuneration package, reflecting the seniority of the position and its responsibility for the operational, commercial and strategic performance of the Service & Maintenance Division.

Package

£60,000.00 per annum

Performance-Related Bonus

Up to 20% of base salary against agreed KPIs

Company Vehicle

£500 per month car allowance (£6,000 per annum) or company vehicle

Pension

Company auto-enrolment pension scheme, with the option to opt out in accordance with pension regulations

Company healthcare scheme

Cycle to Work

Cycle to Work Scheme, operated through salary sacrifice

Equipment

Company laptop and mobile phone provided

Professional Development

Company-funded technical, professional and management training courses

25 days per calendar year, excluding bank holidays. Entitlement calculated pro-rata based on a January-December holiday year

Business Expenses

Reasonable work-related expenses, including fuel and subsistence, covered in accordance with company policy

Company Incentives

Eligibility to participate in the company's incentive schemes, subject to scheme terms