Service Line Owner

Department for Transport (DfT), United Kingdom; Leeds; Hybrid; GBP 63,000 - 76,000; Full time

Benefits offered by this job

Pension scheme with Civil Service

25 days annual leave

Staff discounts

Professional qualifications paid

Career development opportunities

Flexible working

Job summary

Department for Transport is seeking a Service Line Owner to take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You will shape how digital solutions are designed, delivered and continually improved to meet user needs and policy objectives.

As the accountable leader for service performance, you will define strategic direction, establish success measures and drive continuous improvement, while operating in a hybrid environment across multiple

Qualifications

• Experience delivering digital services end-to-end.
• Experience managing third-party delivery and statements of work.
• Knowledge of applying multiple delivery methodologies (agile and waterfall).
• Ability to take a product view of services and own outcomes.
• Proven ability to lead change and drive continuous improvement.

Responsibilities

• Define success and quality measures for the service and drive continuous improvement.
• Inform and influence stakeholders to enable progress.
• Ensure delivery of change and benefits realization for the service.
• Define and execute a strategy delivering the intended vision and outcomes.

Skills

End-to-end service ownership

Stakeholder management

Agile & Waterfall delivery

Leadership & team development

Service strategy & governance

Change management

Decision making

Education

APMG Practitioner Prince2

Job description

Birmingham, Hastings, Leeds, Swansea (Hybrid)

£69,501 - A Civil Service Pension with an employer contribution of 28.97%

Permanent – Flexible working, Full-time, Job share, Part-time

About the role

As a Service Line Owner, you’ll take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You'll play a leading role in shaping how digital solutions are designed, delivered and continually improved, ensuring services meet user needs while supporting organisational and policy objectives. As the accountable leader for service performance, quality and outcomes, you'll define the strategic direction for the service line, establish clear success measures and drive continuous improvement.

Key Responsibilities including, but are not limited to:

• Defining success and quality measures for the service, driving continuous improvement towards these measures.
• Informing and influencing stakeholders, getting consensus that enables work to progress.
• Ensuring the delivery of change that realises the outcomes and benefits of your service.
• Ensuring a strategy is in place that delivers the intended vision, outcomes and benefits.

Alongside your salary of £69,501, Department for Transport contributes £20,134 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Managing a range of third-party organisations and monitoring delivery against robust statement of work.
• Knowledge of applying multiple delivery methodologies, specifically adopting and utilising an agile methodology and approach alongside waterfall.
• Taking a product view of individual services.
• End-to-end ownership of a complex service, accountable for quality, performance and outcomes.
• Setting and delivering a clear service strategy aligned to organisational priorities.
• Leading change and continuous improvement to realise benefits and outcomes.
• Influencing and building consensus with senior and cross‑organisational stakeholders.
• Prioritising work across user needs, business requirements and policy intent.
• Establishing effective governance, risk management and assurance.
• Leading and developing high‑performing, inclusive teams.

You will hold, or be willing to work towards:

• APMG Practitioner Prince2

Apply before 11:55 pm on Tuesday 8th September 2026