Service Lead

TN United Kingdom; Nottingham; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a passionate Service Lead to manage their Nottingham Young Person Supported Housing Service. This role involves empowering young individuals facing complex challenges, ensuring high-quality support, and leading a dedicated team of Support Workers. You'll be responsible for maintaining service quality standards, fostering relationships with local agencies, and driving performance to meet financial targets. If you have a strong background in supported housing and a commitment to safeguarding, this is an exciting opportunity to make a meaningful impact in the community.

Qualifications

• Extensive knowledge of supported housing services.
• Ability to lead a team effectively and meet KPIs.

Responsibilities

• Lead and deliver services in compliance with regulations.
• Manage staff performance and ensure safeguarding.

Skills

Leadership

Communication Skills

Problem Solving

Risk Assessment

Housing Management

Job description

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Salary - £35,235 per annum

Location - Caunton Avenue, Nottingham

Are you a person-centred leader who thrives on getting the best results possible?

Do you hold a passion for empowering young people who have multiple, and complex needs due to their experiences, to achieve self-actualisation?

Do you have experience of leading supported housing services, with proven experience in safeguarding in a supported housing environment?

If so, we have an exciting opportunity for a Service Lead to join us, managing our Nottingham Young Person Supported Housing Service based in Nottingham City; providing accommodation and support to 80 young people.

To be considered for this role, you must have the following requirements:

• Be able to demonstrate extensive knowledge of supported housing services and/or housing management services to a range of service user groups presenting with complex needs.
• Be able to prioritise tasks effectively; supporting the team, prioritising Service Users' needs, and meeting contractual KPIs.
• You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies.
• Excellent people skills, including problem solving, and both written and verbal communication skills.
• Confidence in quality risk assessment, risk management, and provision of holistic support.

We are looking for:

Someone who can lead and manage a team of Support Workers and Housing Management workers to deliver high-quality, effective supported housing services to young people that meet their needs, contractual requirements, and financial targets. Reporting to the Area Manager.

Duties and responsibilities include but are not limited to:

• Effectively lead and deliver services which comply with the regulatory framework.
• Ensure your staff team understands and meets the agreed financial standards on voids, arrears, and re-lets.
• Manage the rota and on-call arrangements.
• Lead by example by upholding Nacro’s values and translating those into everyday activity.
• Ensure safeguarding and risk management are integral to support work, managing safeguarding alerts/incidents safely. Be the accountable Safeguarding lead for the service.
• Meet service quality standards and ensure your team adheres to operational and policy standards.
• Ensure all service user support and safety plans are in place.
• Communicate organisational and local messages through regular, effective team meetings.
• Set clear objectives and performance targets for each direct report using the appraisal process and monitor progress.

Car driver needed.

DBS check will be required for this role.