Service Lead

Jonathan Lee Recruitment; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Lead, where you'll drive after-sales and service excellence for a global client base. This role offers a unique opportunity to enhance your career while contributing to world-class visitor transportation solutions. You'll be pivotal in managing service logistics, overseeing warehouse operations, and ensuring customer satisfaction. If you are passionate about engineering and thrive in dynamic environments, this position is perfect for you. With a focus on professional growth and a supportive work-life balance, your contributions will help maintain the company's reputation as a leader in innovative engineering solutions.

Qualifications

• Hands-on experience in mechanical or electrical systems.
• Ability to read and understand engineering drawings.

Responsibilities

• Provide first-line support for after-sales services.
• Manage service logistics and warehouse operations.
• Write product support documentation collaboratively.

Skills

Engineering Logistics

Customer Service

Mechanical Systems

Electrical Systems

Supply Chain Management

Technical Documentation

Warehouse Management

Education

Formal Engineering Qualifications

Hands-on Experience in Engineering

Tools

Computer Literacy

Job description

Are you ready to take your career to the next level in an exciting and rewarding role? This is your chance to join a forward-thinking company as a Service Lead, where you'll play a pivotal role in driving after-sales and service excellence for a global client base. This opportunity offers more than just a job—it's a gateway to professional growth and personal fulfillment. If you're passionate about engineering logistics, customer service, and thrive in a dynamic environment, this could be the role for you.

What You Will Do:

1. Provide first-line support for after-sales services, including warranty claims, repairs, maintenance, and spares, ensuring customer satisfaction is always a priority.
2. Manage and develop service logistics, warehouse operations, and procurement processes for transportation solutions.
3. Write and compile product support documentation, including owner's manuals, workshop guides, and technical bulletins, in collaboration with design and manufacturing teams.
4. Oversee and promote the creation and management of spares lists for new and existing product lines.
5. Support and lead a Service Engineer, ensuring seamless service delivery and operational efficiency.
6. Take responsibility for warehouse management, including stocking, goods handling, and delivery logistics.

What You Will Bring:

1. A genuine passion for engineering, with hands-on experience in mechanical or electrical systems—whether through formal qualifications or personal projects.
2. Strong technical and practical ability, with the capacity to read and understand engineering drawings.
3. Experience in sourcing, purchasing, and supply chain management.
4. High-level computer literacy and excellent documentation skills, including preparing manuals and technical specifications.
5. A flexible, proactive attitude and a willingness to travel internationally when required.

As a Service Lead, you will be instrumental in supporting the company's mission to deliver world-class visitor transportation solutions. Your expertise will enhance the after-sales and service support experience for clients worldwide, contributing to the company's reputation as a leader in innovative engineering solutions.

Location:

The role is based in Warwickshire, offering an excellent work-life balance with a 39-hour week and an early finish every Friday.

Interested?

Don't miss this fantastic opportunity to make your mark as a Service Lead. Apply today to take the next exciting step in your career journey!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number, and location (post code OR town OR county, as a minimum) are included.