Service Integration Lead

Yorkshire Building Society; Bradford; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

On-target bonus up to 15%

Pension contributions up to 11%

Private medical insurance & healthcare

My Benefits self-service portal

Job summary

Yorkshire Building Society is seeking an IT Service Integration Lead to coordinate complex technology changes and releases, working across IT, operations and business units. Based at Bradford Head Office with flexible home-working options, the role emphasizes governance, risk management and continuous improvement.

The ideal candidate brings proven experience in regulated IT change delivery, strong stakeholder skills, and familiarity with ITIL-based environments and ITSM tools such as ServiceNow.

Qualifications

• Proven experience delivering complex IT change, release or service integration activities in a regulated environment.
• Strong stakeholder management and communication skills with the ability to influence at all levels.
• Experience coordinating cross-functional teams and managing competing priorities.
• Strong understanding of risk management and operational governance.
• Experience working within ITIL-based service management environments.
• Excellent planning, organisation and delivery skills.
• A proactive and continuous improvement mindset.
• Desirable skills include ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps

Responsibilities

• Coordinate and manage the successful delivery of complex technology changes and releases into live environments.
• Engage with a wide range of stakeholders to manage risks, governance, and customer impact.
• Drive effective communication across technical, operational and business stakeholders.
• Manage post-implementation reviews and lessons learned to improve future delivery.
• Identify opportunities to enhance release, change and service integration processes.
• Collaborate with Service Transition, Change Management, Engineering and operations to ensure smooth introductions of new services into production.

Skills

IT change delivery

Stakeholder management

Cross-functional coordination

Risk management

ITIL based service management

Planning and delivery

Continuous improvement mindset

ServiceNow

ITSM tooling

Tools

ServiceNow

ITSM tooling

Job description

At Yorkshire Building Society, we're building a future‑ready organisation that delivers exceptional experiences for our customers and colleagues.

We have an exciting new opportunity for a IT Service Integration Lead to join our Technology Services function. You’ll be responsible for applying the strategy and delivery of technology release and change for YBS Group, as well as technical systems SME knowledge to support overall IT demand.

This role will be based in our Bradford Head Office, with flexible working from home capability.

About the role

As an IT Service Integration Lead you will -

• Be responsible for coordinating and managing the successful delivery of complex technology changes and releases into the live environment

• Work across a wide range of stakeholders, ensuring that risks are effectively managed, governance requirements are met, and customer impact is minimised

• Drive effective communication across technical, operational and business stakeholders

• Manage post-implementation reviews and lessons learned activities to improve future delivery

• Identify opportunities to enhance release, change and service integration processes

• Work collaboratively with Service Transition, Change Management, Engineering and operational teams to ensure a smooth introduction of new and changed services into production

About you

You’ll have -

• Proven experience delivering complex IT change, release or service integration activities in a regulated environment

• Strong stakeholder management and communication skills with the ability to influence at all levels

• Experience coordinating cross-functional teams and managing competing priorities

• Strong understanding of risk management and operational governance

• Experience working within ITIL-based service management environments

• Excellent planning, organisation and delivery skills

• A proactive and continuous improvement mindset

• Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Want more information?

If you have any questions about this role, please contact [e-mail]