Field Service Technician

Allscreens Nationwide Ltd; Slough; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Technical training

Career progression

Overtime opportunities

Collaborative team

Job summary

Allscreens Nationwide Ltd is seeking a Field Service Engineer to service, maintain and repair electro-mechanical security entrance and access control systems across customer sites in London and around the M25.

You will carry out PPM visits, diagnose faults, and provide reactive service with a strong focus on customer service, safety and timely reporting.

This permanent, field-based role offers training, overtime opportunities and the chance to progress within the engineering team.

Qualifications

• Hands-on experience in electro-mechanical systems.
• Experience working on electro-mechanical equipment.
• Excellent customer service and communication skills.
• Full UK Driving Licence and IT skills for digital records.

Responsibilities

• Carry out planned preventive maintenance visits on customer equipment.
• Diagnose and repair electrical and mechanical faults.
• Attend customer sites to complete reactive service and breakdown work.
• Ensure service visits meet high standards and SLAs.
• Complete service reports and documentation on time.
• Maintain vehicle stock levels and manage spare parts.
• Liaise with customers, suppliers and internal technical support teams.
• Follow health, safety and compliance procedures.
• Support improvements and continuous service excellence.
• Occasional out-of-hours, weekend and overnight travel when required.

Skills

Fault-finding

Diagnostics

Customer service

Communication

Autonomy

Digital service records

Attention to detail

Problem solving

Driving licence

Job description

We are recruiting for a Field Service Engineer on behalf of an established UK engineering business specialising in security entrance and access control solutions.

This is an excellent opportunity for a hands-on engineer who enjoys fault finding, customer interaction and working independently in a field-based environment. The successful candidate will be responsible for servicing, maintaining and repairing a range of electro-mechanical equipment across customer sites in London and around the M25 corridor.

The role involves planned preventative maintenance, reactive breakdown support and installation assistance, ensuring customers receive a professional and efficient service at all times.

Key Responsibilities

• Carry out planned preventative maintenance (PPM) visits on customer equipment.
• Diagnose and repair electrical and mechanical faults.
• Attend customer sites to complete reactive service and breakdown work.
• Ensure all service visits are completed to a high standard and within agreed service levels.
• Complete service reports and associated documentation accurately and on time.
• Maintain company vehicle stock levels and manage spare parts effectively.
• Liaise with customers, suppliers and internal technical support teams.
• Follow all health, safety and compliance procedures.
• Ensure company equipment, tools and vehicles are maintained correctly.
• Support technical improvements and contribute to continuous service excellence.
• Participate in occasional out-of-hours, weekend and overnight travel when required.

About You

To be successful in this role, you will ideally have experience working as a:

• Mobile Engineer
• Electro-Mechanical Engineer
• Electrical Maintenance Engineer
• Access Control Engineer
• Security Systems Engineer
• Gate Automation Engineer
• Strong fault-finding and diagnostic skills.
• Electrical and/or mechanical engineering experience.
• Experience working on electro-mechanical equipment.
• Excellent customer service and communication skills.
• Ability to work independently and manage your own workload.
• Competent IT skills with experience completing digital service records.
• Strong attention to detail and problem-solving ability.
• Full UK Driving Licence.

Experience within any of the following sectors would be advantageous:

• Access Control
• Security Systems
• Automatic Doors
• Entrance Control Systems
• Turnstiles
• Barriers and Gates
• Building Services
• Facilities Maintenance

What's on Offer

• Permanent position with a growing engineering business.
• Company vehicle and tools provided.
• Ongoing technical training and development.
• Opportunity to work with industry-leading equipment.
• Career progression opportunities within engineering and technical support.
• Overtime opportunities available.
• Supportive and collaborative engineering team.