Service Improvement Lead - MVNO & Automation

Currys; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Product discounts

Wellbeing initiatives

Bonus potential

Job summary

Currys London Campus at Waterloo offers hybrid working. The role of Service Improvement Manager is a 6-month fixed-term contract based in London, reporting into the technology and supplier management teams.

The position focuses on driving operational excellence across MVNO technology, supplier and service landscapes. You will lead service improvement initiatives, optimise processes, and identify automation opportunities to reduce costs and raise service quality.

Qualifications

• Significant experience in Service Delivery, Service Assurance or Service Improvement within Telecoms or Technology environments.
• Strong knowledge of MVNO operations, supplier management and ITIL service management principles.
• Proven ability to lead end-to-end improvement initiatives and drive automation.

Responsibilities

• Lead supplier service improvement initiatives with measurable outcomes.
• Drive end-to-end process improvements across operations and service delivery.
• Identify and deliver automation opportunities to improve efficiency and service performance.
• Lead service assurance and performance improvements with data-driven insights.

Skills

Service Improvement

MVNO operations

ITIL governance

Supplier governance

Job description

Currys London Campus at Waterloo offers hybrid working. The role of Service Improvement Manager is a 6-month fixed-term contract based in London, reporting into the technology and supplier management teams.

The position focuses on driving operational excellence across MVNO technology, supplier and service landscapes. You will lead service improvement initiatives, optimise processes, and identify automation opportunities to reduce costs and raise service quality.