AI-Driven Service Design & Transition Lead

Currys plc

Greater London

Hybrid

GBP 65,000 - 85,000

Full time

14 days+

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Job summary

Currys plc is looking for a Service Design and Transition Lead to oversee the project lifecycle and operational readiness of IT services. This role involves crafting support models and advocating for AI integration within IT Operations.

The ideal candidate will have a strong background in IT Service Management and experience with Agile and DevOps frameworks. This is a hybrid role located in Waterloo, aimed at enhancing services through innovation and collaboration.

Join Currys and develop your career while contributing to impactful tech recycling and repair efforts in the UK.

Qualifications

Strong background in IT Service Management with comprehensive knowledge of various service management processes.
Experience in leading service design and transition within Agile frameworks.
Ability to oversee a diverse project portfolio with knowledge of Agile and Waterfall methodologies.
Familiarity with cloud services and DevOps practices.
Innovative problem-solver capable of navigating complex challenges.

Responsibilities

Develop and implement Service Design and Transition Plans.
Design effective support models including AI-augmented service patterns.
Ensure compliance with observability standards.
Oversee integration of Non-Functional Requirements and manage operational sustainability.
Champion the responsible use of AI within IT Operations.