Complaints Administrator

Red Recruitment; Devon and Torbay; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Modern and smart offices

Friendly and supportive working env

Job summary

Red Recruitment is seeking a Complaints Administrator to join a well‑known organisation based at Peninsula Business Park in Exeter. The role focuses on reviewing complaints, routing them to the right teams and providing administrative support throughout the investigation process.

The ideal candidate will have prior complaints handling or customer service experience, strong communication skills and a detail‑oriented approach.

Qualifications

• Previous complaints administration or complaint-handling experience is essential.
• Strong understanding of the complaints process.
• Experience in customer service or administrative environments.
• Excellent written and verbal communication skills.

Responsibilities

• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues.
• Identifying the appropriate department for each complaint and assigning cases to the correct queue.
• Supporting the management of complaint cases in line with company procedures and regulatory requirements.
• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process.
• Identifying opportunities for first-contact resolution wherever possible.
• Liaising with internal departments to gather information and support the resolution of customer concerns.
• Providing administrative support with compensation requests in accordance with company guidelines.
• Accurately recording complaint information and maintaining complete case records.
• Working towards agreed targets and service-level agreements.
• Identifying trends and recurring issues and providing feedback to support service improvements.

Skills

Complaint handling

Customer service

Administrative

Written communication

Verbal communication

Investigation

Problem solving

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Complaints Administrator

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well‑known organisation based at Peninsula Business Park in Exeter.

This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint‑handling process.

Previous complaints administration or complaint‑handling experience is essential.

This is an office‑based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.

Benefits and Package for a Complaints Administrator

• Salary: £13.50 per hour
• Hours: Full-time, working between 8:00am and 6:00pm
• Shift Pattern: Monday to Saturday
• Contract Type: Temporary
• Start Date: ASAP
• Location: Peninsula Business Park, Exeter
• Free on‑site parking
• Modern and smart offices
• Friendly and supportive working environment
• Opportunity to join a well‑known organisation
• The chance to make a meaningful difference to customers and their experiences

Key Responsibilities of a Complaints Administrator

• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
• Identifying the appropriate department for each complaint and assigning cases to the correct queue
• Supporting the management of complaint cases in line with company procedures and regulatory requirements
• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
• Identifying opportunities for first‑contact resolution wherever possible
• Liaising with internal departments to gather information and support the resolution of customer concerns
• Providing administrative support with compensation requests in accordance with company guidelines
• Accurately recording complaint information and maintaining complete case records
• Working towards agreed targets and service‑level agreements
• Identifying trends and recurring issues and providing feedback to support service improvements

Key Skills and Experience of a Complaints Administrator

• Previous complaints administration or complaint‑handling experience is essential
• A strong understanding of the complaints process
• Previous experience working within a customer service or administrative environment
• Excellent written and verbal communication skills
• Strong investigation and problem‑solving abilities
• Confidence managing difficult or sensitive conversations professionally
• Good organisational skills and the ability to manage multiple tasks effectively
• Excellent attention to detail and accurate record‑keeping skills
• Experience working towards targets and service‑level agreements
• Competence using Microsoft Office and customer management systems
• A calm, empathetic and customer‑focused approach