Service Hotline Engineer Injection Moulding & Remote Support

Sierra 57 Consult; Coventry; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Profit share bonus scheme

Company car

25 days holiday plus bank holidays

Extra day off for your birthday

Private medical insurance

Life assurance

Long term service awards

Employee assistance programme

PerkBox

Critical illness insurance

Group income protection insurance

Dental insurance

Travel insurance

Good pension scheme

Death in service benefit

Private healthcare

Job summary

Sierra 57 Consult is seeking a site-based Service Hotline Engineer for a premier injections moulding machinery and automation client in the UK. You will diagnose faults remotely, provide electrical, mechanical, control and process troubleshooting, and coordinate onsite attendance as needed.

The role focuses on minimizing downtime, restoring production quickly, and maintaining proactive customer support while adhering to SLAs and established processes.

Qualifications

• Minimum 5 years' experience supporting, maintaining or troubleshooting industrial injection moulding machinery.
• Technical qualification in a relevant engineering discipline.
• Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems.
• Excellent communication and customer service skills.
• Experience using CRM, SAP, ERP or service management systems.
• Full UK Driving Licence.
• Ability to manage multiple priorities and perform under pressure.

Responsibilities

• Diagnose machine faults remotely using telephone, email and remote support tools.
• Provide troubleshooting support for electrical, mechanical, control and process related issues.
• Support customers in minimizing machine downtime and restoring production as quickly as possible.
• Coordinate Service Engineer attendance when onsite support is required and provide technical support.
• Plan and coordinate preventative maintenance activities for company products.
• Log, prioritise and manage customer cases through the ERP service management system.
• Build and maintain strong customer relationships through professional and proactive support.
• Deliver excellent customer service and contribute to continuous improvement through feedback.
• Ensure adherence to established processes, standards, compliance requirements and SLAs.

Skills

Fault finding

Analytical thinking

Problem solving

Communication skills

Customer service

Education

Engineering qualification

Tools

CRM systems

SAP

ERP

Job description

Sierra 57 Consult is seeking a site-based Service Hotline Engineer for a premier injections moulding machinery and automation client in the UK. You will diagnose faults remotely, provide electrical, mechanical, control and process troubleshooting, and coordinate onsite attendance as needed.

The role focuses on minimizing downtime, restoring production quickly, and maintaining proactive customer support while adhering to SLAs and established processes.