Service Experience Designer - Transform Telecoms in London

North Highland; Greater London; Hybrid; GBP 83,000 - 111,000; Full time

Job summary

North Highland in London is seeking a Service Experience Designer to translate transformation objectives into seamless, user-centred experiences for employees and customers. You will work within a managed service delivery model to deliver measurable value across telecoms transformations.

You will lead discovery, journey mapping, service blueprinting, prototyping, and workshops with senior stakeholders, while maintaining quality and collaborating with the client on day-to-day requirements in a

Qualifications

• Proven ability in service/experience design.
• Experience with enterprise transformation projects or consultancies.
• Strong facilitation and workshop leadership with senior stakeholders.

Responsibilities

• Lead or contribute to end-to-end service design activities (discovery, journey mapping, service blueprinting, prototyping).
• Conduct research and discovery sessions to understand stakeholder needs and pain points.
• Facilitate workshops with senior stakeholders to align on design direction and transformation goals.
• Create clear design artefacts and documentation for delivery teams.

Skills

Service design

Experience design

Facilitation

Workshop delivery

Stakeholder communication

Documentation

Journey mapping

Service blueprinting

Prototyping

Research

Job description

North Highland in London is seeking a Service Experience Designer to translate transformation objectives into seamless, user-centred experiences for employees and customers. You will work within a managed service delivery model to deliver measurable value across telecoms transformations.

You will lead discovery, journey mapping, service blueprinting, prototyping, and workshops with senior stakeholders, while maintaining quality and collaborating with the client on day-to-day requirements in a