Service Engineer - South East UK & West London

Getinge; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in medical technology is seeking a Service Engineer to join their team in South East England & West London. This field-based role involves servicing and maintaining medical devices, ensuring top-notch customer service. The ideal candidate will have a background in engineering and strong problem-solving skills. Comprehensive training will be provided, and opportunities for career progression are available. The company values work-life balance and offers a competitive benefits package.

Benefits

Private Healthcare

Travel and Subsistence Allowance

Engineers’ Bonus Scheme

Shopping Discounts

Employee Assistance Programme

Flexible Working Patterns

Electric Company Vehicle

Home Charging Point

Qualifications

• Recognised qualification in Electrical, Electronic, or Mechanical Engineering required.
• Experience in field-based work is essential.

Responsibilities

• Conduct routine testing and mechanical servicing of equipment.
• Maintain communication with internal departments and manage workload.

Skills

Communication

Problem Solving

Organisational Skills

Education

Electrical, Electronic, or Mechanical Engineering

Tools

Microsoft Office

CRM Systems

Job description

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Date: May 15, 2025

Location:

London, GB Derby, GB

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Title: Service Engineer

Area to be worked in: South East England & West London, England

We are looking for a Service Engineer to contribute towards our Surgical Workplaces service team covering our Sterile Reprocessing portfolio of products.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing, and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business, and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role, and you will need to be a self-starter with experience managing your own workload. Although you will work mostly independently, you will be supported by regular contact with the Service Office, Service Managers, and our Technical Services Department, which has direct access to Getinge manufacturing sites and extensive technical expertise.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers’ competency-based banding structure – meaning that the more you learn and develop, the more you will be rewarded.

Day-to-day responsibilities will include:

• Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner at all times
• Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
• Problem solving, combining initiative with a practical and logical approach to all aspects of the job
• Electrical/mechanical fault finding of equipment
• Calibration of equipment, reporting all faulty or out-of-calibration equipment to the Line Manager
• Maintaining and monitoring stock levels of spare parts for timely response to call-outs
• Producing quality service documentation for submission to the customer
• Maintaining regular communication with the internal Service Department, Technical Department, and Service Managers
• Following correct return and non-conformance report procedures
• Organising and prioritising a changing workload, ensuring prompt response to customer calls and enquiries
• Providing out-of-hours standby cover on a rota basis
• Producing accurate, timely reports as required
• Providing validation reports within specified timeframes
• Assisting team members as needed
• Providing sales leads to relevant Service/Sales Managers
• Observing and complying with Quality System duties and responsibilities
• Observing and complying with company and on-site Health & Safety requirements

Who you are:

We are looking for passionate, agile, resilient individuals who take responsibility for their development and aim for excellence. We foster an environment for Forward Thinkers, Game Changers, and Team Players to thrive. If you enjoy collaboration, working in diverse, international teams, and acting responsibly with the customer always in mind, we want to hear from you.

What you need:

• A recognised qualification in Electrical, Electronic, or Mechanical Engineering (such as City & Guilds Levels 1 & 2 or equivalent)
• Experience in field-based work
• IT skills including Microsoft Office; experience with CRM systems such as GForce
• A strong work ethic and excellent organisational skills
• A positive attitude towards teamwork and independent work, with willingness to travel and work away from home when necessary
• Flexibility and adaptability under pressure in a dynamic environment
• Excellent communication skills and a commitment to delivering top service to customers

What we offer:

We offer a competitive compensation and benefits package to support your well-being and goals. We value work-life balance, providing a flexible approach to working patterns and a range of family-friendly policies.

Our package includes a salary, clear progression scheme, private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, supporting physical and mental health and wellbeing.

To meet our sustainability goals of becoming CO2 neutral by 2025, travel is minimized. In this role, you will be required to travel up to 80% to fulfill your responsibilities.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About us

Getinge is committed to providing access to the best care. We supply hospitals and life science institutions with products and solutions to improve clinical outcomes and workflows, including products for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. With over 12,000 employees worldwide, our products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates participating in the selection process.