Service Engineer - South East UK & West London

Getinge; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Service Engineer, supporting the Surgical Workplaces service team in South East England. Leverage your engineering skills to ensure the smooth operation of medical devices, providing excellent service and fostering strong relationships with customers. The role involves significant travel and offers comprehensive training, a competitive benefits package, and a commitment to personal and professional growth.

Benefits

Private Healthcare

Travel Allowance

Bonus Scheme

Shopping Discounts

Employee Assistance Programme

Electric Company Vehicles

Qualifications

• Recognized qualification in Electrical, Electronic, or Mechanical Engineering required.
• Experience in field-based work and IT skills necessary.

Responsibilities

• Providing excellent customer service and performing routine testing of equipment.
• Electrical/mechanical fault diagnosis and managing spare parts stock levels.
• Participating in out-of-hours standby on a rota basis.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Teamwork

Education

Electrical Engineering

Mechanical Engineering

Tools

Microsoft Office

CRM Systems

Job description

With a passion for life

Join our diverse teams of passionate people and build a career that fosters personal and professional growth. At Getinge, we aim to make life-saving technology accessible to more people. To truly make a difference for our customers and save more lives, we seek team players, forward thinkers, and game changers.

Job Title: Service Engineer

Area to be worked in: South East England & West London, England

We are looking for a Service Engineer to support our Surgical Workplaces service team, focusing on our Sterile Reprocessing product portfolio.

Getinge is a respected Original Equipment Manufacturer (OEM), dedicated to saving lives through manufacturing and maintaining medical devices and solutions. Our Service Team plays a crucial role, handling routine servicing, testing, and repair of equipment across hospitals and facilities throughout the UK and Ireland.

This role offers the chance to leverage your technical skills to ensure the smooth operation of our equipment, representing our company and fostering strong customer and colleague relationships to provide excellent service.

This is a field-based role requiring a self-starter with experience managing your workload independently. You will have support from our Service Office, Service Managers, and Technical Services Department, which has direct links to Getinge manufacturing sites and extensive technical expertise.

The ideal candidate will have a background in Mechanical or Electronic Engineering with relevant qualifications. Comprehensive training on Getinge equipment will be provided by our in-house training team. Our Career Progression Pathway assesses your development bi-annually, rewarding learning and growth.

Day-to-day responsibilities include:

• Providing excellent customer service with professional interpersonal skills
• Performing routine testing and mechanical servicing of equipment
• Problem solving with initiative and a logical approach
• Electrical/mechanical fault diagnosis
• Calibrating equipment and reporting faults
• Managing spare parts stock levels for timely responses
• Producing quality service documentation
• Maintaining communication with internal departments and managers
• Following proper return and non-conformance procedures
• Organizing workload and responding promptly to customer calls
• Participating in out-of-hours standby on a rota basis
• Producing accurate reports and validation documentation
• Supporting team members as needed
• Providing sales leads to Service/Sales Managers
• Adhering to Quality System, Health & Safety policies

Who you are:

We seek passionate, resilient individuals who take responsibility for their development and aim for excellence. If you enjoy working in diverse, international teams, value quality, and prioritize customer satisfaction, we want to hear from you.

Requirements:

• A recognized qualification in Electrical, Electronic, or Mechanical Engineering (e.g., City & Guilds Levels 1 & 2 or equivalent)
• Experience in field-based work
• IT skills, including Microsoft Office and CRM systems like GForce
• Strong work ethic and organizational skills
• Positive attitude, teamwork, and willingness to travel and work away from home
• Flexibility and adaptability under pressure
• Excellent communication skills and customer focus

What we offer:

We provide a competitive compensation and benefits package supporting your well-being and goals. Our flexible working patterns, family-friendly policies, and benefits such as private healthcare, travel allowance, bonus scheme, shopping discounts, and Employee Assistance Programme are designed to promote a healthy work-life balance. We are committed to sustainability, providing electric company vehicles and home charging points, and aim to be CO2 neutral by 2025. This role involves up to 80% travel.

About us

At Getinge, we believe everyone should have access to the best care. We supply hospitals and life science institutions with products and solutions to improve outcomes and workflows, including products for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees worldwide, our products are available in more than 135 countries.

Reasonable accommodations are available during the recruitment process upon request.