Service Engineer - South

Aqua Cooling Ltd; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Private medical cover

Enhanced pension

Gym membership

Perkbox access

Employee Referral Bonus

Cycle to Work

EAP

Discounted legal advice

Long service awards

Job summary

Aqua Cooling Solutions is seeking a Service Engineer for the South region to maintain and service process cooling and industrial refrigeration equipment. You will work with our regional service manager and head office team to ensure top-tier customer service across client sites.

The role requires hands-on field work, preventative maintenance, installation and commissioning of new equipment, and strong documentation discipline. A valid driving licence and F-Gas certification are essential.

Qualifications

• Proactive, can-do attitude with commitment to first-class customer service.
• Experience with process and water-cooling systems.
• F-Gas certification (2079 or equivalent).
• NVQ Level 2 in Refrigeration and Air Conditioning preferred.
• Valid driving licence.
• Ability to work independently and travel to customer sites.
• Paid door to door travel arrangement.

Responsibilities

• Liaise with Service Department for daily diary and job details.
• Carry out preventative maintenance visits at client sites.
• Respond to client breakdowns and repairs promptly.
• Install and commission new equipment.
• Complete all documentation to company standards.

Skills

Customer service

Process & water cooling

Independence & travel

F-Gas handling (2079)

Education

NVQ Level 2 Refrigeration & Air Conditioning

Job description

Job Role: Service Engineer – South – Process Cooling/Industrial Refrigeration
Reports to: Regional Service Manager
Location: South of England

The Company

Established in 2001, Aqua design, supply and install innovative temperature control solutions, across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen’s Award for Enterprise: Innovation.

We are passionate about our employees and their development The Company has a clearly defined growth plan over the coming years which will offer employees training and development opportunities. Due to our continued growth, we are seeking a highly motivated person to join our team at Aqua.

Role Overview:

We are seeking a dedicated and skilled engineer to join our network of field-based technicians, working closely with the Regional Service Manager and supported by our head office service team. The successful candidate will be responsible for maintaining and servicing our client’s equipment, ensuring top-tier customer service at all times.

Our Service business provides full aftersales support, including preventive maintenance, spare parts and emergency breakdown. We have a nationwide network of Engineers, offering 24/7 assistance.

Key Responsibilities:

• Regular liaison with the Service Department to obtain daily diary and job details.


• Carry out routine preventative maintenance visits to client sites.


• Respond to client breakdowns and repairs in a timely and efficient manner.


• Installation and commissioning of new equipment.


• Complete all relevant documentation in accordance with company standards.

Candidate Requirements:

The ideal candidate will be able to demonstrate the following:

• A proactive, “can-do” attitude with a commitment to delivering first-class customer service.


• Experience working with process and water-cooling systems.


• F-Gas certification (2079 or equivalent).


• Ideally hold an NVQ Level 2 in Refrigeration and Air Conditioning.


• Possess a valid driving license.


• Ability to work independently and travel to customer sites when required.


• Paid door to door


• Free breakfast when leaving home before 7am (in agreement with line manager)


• 25 days’ annual leave plus Bank Holidays, with annual leave entitlement increasing with length of service


• Enhanced maternity and paternity pay after 1 year’s service


• Company sick pay, with enhanced entitlement based on length of service


• Long service awards


• Private medical cover after 2 years’ service


• Enhanced pension contributions after 2 years’ service (Aqua contributes 8%, employee contributes 1%)


• Gym membership contribution of up to £100 per year


• Access to Perkbox, our employee benefits and discounts portal


• Employee Referral Bonus Scheme


• Cycle to Work salary sacrifice scheme


• Discounted legal advice covering matters such as moving house, divorce, bereavement, and personal injury


• Employee Assistance Programme (EAP)

Employment Type

• Full-time (40 hours a week), overtime paid at time and a half after regular hours and double time on Sundays.

We have such strong and enduring customer partnerships because we are always honest. Honest about what solution our customers need, not what we want to sell them, and honest about what it will take to deliver that solution to always manage and deliver against expectations.

Responsibility

At Aqua we have the opportunity to create real, tangible positive impact for our customers and their business, for their customers and for the environment. We take our role in that seriously and are committed to doing good.

We know everything about temperature control but our customers know their business better than us. When we work together internally and in partnership with customers to design solutions, success is guaranteed. It is true that power lies in partnerships.