Service Engineer - Security

Hall & Kay; Dover; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Company Van

Company Funded Health Cash Plan

Life Assurance

25 days holiday plus bank holidays

Contributory pension scheme

Job summary

Hall & Kay is seeking a skilled CCTV installer to contribute to the development, implementation, and maintenance of security solutions for clients. You will install, configure, and maintain CCTV systems, troubleshoot hardware and software issues, and propose system upgrades in collaboration with clients.

Role requires strong diagnostic skills, attention to detail, and the ability to work independently. The team emphasises customer service, adherence to GDPR, and clear documentation of system

Qualifications

• Solid experience in CCTV system installation, maintenance, and troubleshooting.
• Proficient with industry-standard CCTV equipment, software, and tools.
• Strong knowledge of network protocols, IP addressing, LAN, and cabling.
• Familiarity with data protection regulations and privacy standards.

Responsibilities

• Install and configure CCTV systems based on client specs.
• Perform routine maintenance and upgrades to keep systems optimal.
• Diagnose and fix CCTV malfunctions and network issues promptly.
• Recommend upgrades and enhancements in collaboration with clients.
• Keep precise records of installations and maintenance schedules.
• Ensure compliance with GDPR and data protection requirements.
• Provide excellent guidance to clients on system use and support.

Skills

CCTV installation

Maintenance & troubleshooting

Networking

Regulatory compliance

Customer service

Tools

CCTV software

Job description

Summary of Role

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

You will contribute to the development, implementation, and maintenance of security solutions for our clients.

What you will be doing

• Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices.
• Conducting routine maintenance to ensure CCTV systems are in optimal working condition. Identifying and resolving hardware, software, or network issues promptly. Planning and executing system upgrades as needed.
• Investigating and resolving CCTV system malfunctions through detailed fault finding and diagnostic processes. Identifying and rectifying technical issues involving cameras, cables, monitors, power supplies, and network connections.
• Upgrades and Enhancements: Working closely with clients to understand their evolving security needs and recommending appropriate system upgrades or enhancements. Collaborating with vendors and suppliers to source required components and implement system enhancements.
• Maintaining accurate records of installed CCTV systems, including layout diagrams, system configurations, and maintenance schedules. Producing detailed reports regarding system performance, fault diagnosis, repairs, and upgrades.
• Ensuring all installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR).
• Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively. Responding promptly to client inquiries and service requests.

What we will need from you

• Solid experience in CCTV system installation, maintenance, and troubleshooting.
• Proficiency in using industry-standard CCTV equipment, software, and tools.
• Strong knowledge of network protocols, IP addressing, LAN, and network cabling.
• Familiarity with data protection regulations and privacy standards.
• Excellent diagnostic and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Effective communication and interpersonal skills for collaborating with clients, vendors, and team members

What you can expect in return

• Competitive & negotiable salary depending on experience
• 25 days holiday plus bank holidays
• Contributory company pension scheme
• Life Assurance
• Company Van
• Company Funded Health Cash Plan
• Hours: 40 hours per week - Monday to Friday

Please note: You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay.

Additional Company Information

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call 'the Hall & Kay way'...it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver