Service Engineer (Northern Ireland)

Glennon Brothers; Enniskillen; On-site; GBP 35,000 - 48,000; Full time

Job summary

Glennon Brothers is seeking a proactive Service Engineer (Field based) to install, service and maintain biomass steam boiler systems across Ireland and Scotland. Travel is required with overnight stays as needed, delivering high availability and performance for a growing base of industrial customers.

You will diagnose faults, perform preventative maintenance, and work closely with customers to minimize downtime while adhering to health and safety standards.

Qualifications

• 2+ years in an industrial field service environment.
• HND or above or time-served apprenticeship in mechanical/electrical engineering.
• Full UK driving licence.
• Experience in troubleshooting and customer-facing roles.
• Strong communication and problem-solving skills.
• Willingness to travel across Ireland/Scotland and stay away overnight.

Responsibilities

• Undertake planned preventative and corrective maintenance.
• Respond to callouts and participate in an out-of-hours rota.
• Inspect mechanical, electrical, and instrumentation assets.
• Support plant commissioning and start-up activities.
• Fault finding and troubleshooting with customers.
• Co-ordinate subcontractors and ensure safety compliance.
• Ensure service delivery meets contract KPIs.
• Maintain documentation and site reports.
• Update knowledge through training and professional networks.

Skills

Field service experience

Excellent communication

Fault finding

MS Office

Full UK driving licence

Education

HND or above or time-served apprenticeship in mechanical/electrical engineering

Tools

Pirana (CMMS)

Job description

Principle Objective

As a Service Engineer (Field based), you will be working as part of a team to deliver carbon neutral solutions to our clients. The role involves travelling to client sites throughout Ireland and Scotland, staying away overnight as required, to carry out engineering and maintenance support to maximise the availability, efficiency, and performance of industrial biomass steam boilers. Many of the key responsibilities are outlined but these are not exhaustive, and we expect all members of the team to provide support and assistance as necessary.

Knowledge & Experience

• Multi skilled Engineer with a HND or above, or qualified time served apprenticeship in a mechanical/ electrical engineering discipline with a minimum of 2 years relevant experience in an industrial environment, with a preference for an electrical bias.
• Experience in delivering field service & support
• Experience in troubleshooting customer problems and acting as a point of contact for customer queries
• As a customer facing member of the team, have the ability to develop constructive relationships with customers/Installers/own team.
• Excellent communication skills - both written and verbal
• Experience of fault finding and problem solving
• Good planning and organizational skills
• Proactive approach
• Confident decision maker
• Enthusiasm for continued learning
• Hands on and flexible attitude
• Working knowledge of MS Office i.e., Excel, Word and Outlook
• Full UK driving licence

Desirable

• Experience of steam boilers and/ or wood pellet biomass systems – in particular boiler servicing/breakdown repair and storage/fuel feed systems
• Basic understanding of PLC control system

Key Responsibilities

• Undertake/manage planned preventative and corrective maintenance
• Respond quickly and efficiently callouts as required, including participation in an out-of-hours on-call rota
• Routine servicing and inspection of mechanical plant, electrical equipment, and instrumentation within the portfolio
• Support plant commissioning and start up activities.
• Fault finding and trouble shooting
• Host & induct specialist sub-contractors, and ensure they conform to site requirements
• Ensure service delivery is supplied to the client under contract KPIs
• General house-keeping duties as and when necessary
• Stock Management
• Use the company computerised maintenance system (Pirana) for scheduling and recording of all maintenance tasks
• Complete site visit reports
• Provide effective feedback to customer engineering team to ensure that they are aware of any system/site engineering abnormalities or follow up remedial works
• Proactively comply with all the Company’s Health and Safety and environmental rules, regulations, policies and procedures
• Ensure that all compliance and certification commitments are updated and maintained i.e. H&S and ENPlus
• Produce and review risk assessments and method statements
• Ensure proper authorisations are obtained for all works, including outside contract works, with line managers and clients
• Follow required emergency procedures as documented and respond accordingly during emergency situations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
• Assist with the development of training suite for internal and external stakeholders
• Representing the company professionally when dealing with clients and site contacts.

Essential Competencies

• Safety Awareness – Demonstrates commitment to safe working practices
• Teamwork – Works effectively and cooperatively with others
• Reliability & Work Ethic – Consistent attendance and dependable performance
• Attention to Detail – Maintains quality standards in all tasks
• Adaptability – Flexible approach to working hours and travel requirements, and willing to support different tasks/areas
• Communication – Listens, understands, and follows instructions clearly

Key Performance Measures

• Adherence to health and safety standards and zero harm objectives
• Achievement of daily/shift production targets
• Quality compliance and reduction in defects
• Housekeeping and audit standards
• Attendance, punctuality, and reliability
• Participation in training and continuous improvement activities

Key Relationships

• Balcas Energy Business Development Director, Customer Engineering Manager
• Customer Engineering Team, Production
• Health, Safety, and Quality Personnel
• Client, sub contractors and site visitors

Contract

Contract Type Permanent

Hours Full time, 40 hours per week

Working Week Monday to Friday 8.00am to 5.00pm, with on call rota requirments