Service Engineer - Fire & Security Systems Service - Engineers · Coventry

& Security Systems Ltd; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the Fire and Security industry is seeking a Service Engineer in Coventry. The role involves maintaining and servicing fire and security systems, ensuring high-quality service. Candidates should have experience in relevant systems and a commitment to customer satisfaction. Competitive salary with commission opportunities and comprehensive training provided.

Benefits

Competitive base salary plus uncapped commission

23 days holiday plus bank holidays

Employee discounts programme

Pension scheme via Royal London

Company vehicle plus fuel card

Paid overtime and travel time

Employee referral scheme

Life Assurance

Employee Welfare assistance programme

Qualifications

• Experience in servicing and maintaining fire, security, CCTV and access control systems.
• Ability to identify and test cables associated with fire detection and security systems.
• Logical approach to system fault diagnosis.

Responsibilities

• Provide maintenance and servicing to fire and security systems.
• Complete scheduled servicing efficiently while adhering to quality standards.
• Communicate effectively with customers to understand system status.

Skills

Customer Service

Communication

Fault Diagnosis

Education

Basic Electrical Safety training (ECA)

Job description

Service Engineer - Fire & Security Systems

Location: Coventry

Salary: Competitive in Industry

Trinity Fire & Security Systems, part of the PTSG Group, have delivered industry leading services in the Fire and Security industry for over 28 years. As we continue our growth into 2025, we are looking to strengthen our team of skilled engineers with the addition of a Fire & Security Service Engineer.

As a Service Engineer at Trinity, you will work within a defined region of the United Kingdom, obtain certifications in industry leading systems including Gent and the opportunity to earn through our engineering commission scheme!

The role of Service Engineer

As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.

The key tasks include the following:

• Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.

• Effectively communicate with customers to ensure a good understanding of system and site status.

• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.

• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

Fire - Gent, Notifier, Advanced

CCTV - HikVision, Avigilon, Dahua

Intruder - Galaxy, Texecom

Access Control - Paxton, Honeywell, Gallagher

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

• Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.

• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.

• A logical approach to system fault diagnosis and rectification.

• To always provide outstanding customer service.

• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.

• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.

• Basic Electrical Safety training (ECA).

• Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

• Competitive base salary, plus our uncapped engineer commission scheme
• 23 days holiday which increases with service, plus bank holidays
• Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
• Pension scheme via Royal London
• Company vehicle plus fuel card
• Paid overtime and travel time (minus 30 minutes each way)
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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