Service Engineer (Edinburgh)

Franke LLC; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a dedicated Service Engineer to provide exceptional technical support to customers. This role involves ensuring adherence to technical standards, resolving ongoing issues, and maintaining high-quality service. With a commitment to excellence and professional growth, this position offers a collaborative environment where your contributions will be valued. If you are passionate about delivering reliable service and eager to grow within a leading organization, this opportunity is perfect for you.

Benefits

Collaborative Environment

Professional Growth Opportunities

Competitive Salary and Benefits

Commitment to Excellence and Innovation

Qualifications

• Understanding of Field Engineer responsibilities is essential.
• Strong communication and analytical skills are required.

Responsibilities

• Provide technical support and resolve customer issues effectively.
• Adhere to Franke UK Technical Standards and Processes.

Skills

Technical Support

Communication Skills

Analytical Skills

Problem Solving

Education

Experience in Field Engineering

Job description

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Location: Remote, GB

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

We're looking for a Service Engineer based in East Scotland/Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.

1. Ensure agreed Franke UK Technical Standards and Processes are adhered to.
2. On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
3. Highlight Technical skills gap.
4. Highlight issues where Account Support is required due to ongoing Customer Issues.

Requirements

1. Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
2. Excellent communications skills.
3. Personal integrity.
4. Analysing and prioritising.
5. Understand when to inform and when to escalate issues.
6. Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Benefits

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.