Service Engineer - CCTV

Johnson Controls; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Service Engineer, where you'll play a crucial role in supporting the installation and maintenance of cutting-edge technology. This position offers the chance to work with innovative solutions in a dynamic environment, ensuring customer satisfaction through technical expertise and teamwork. With a focus on professional development and a commitment to diversity, this role is perfect for those looking to make a real impact in the industry. Embrace the opportunity to grow your career while contributing to a secure and efficient retail experience.

Benefits

Life and Accident Insurance

Flexible Remuneration Options

Medical Insurance

Childcare Vouchers

Meal Allowances

Professional Development Opportunities

Ongoing Training

Excellent Work Environment

Qualifications

• Experience in technical support and maintenance of technology.
• Familiarity with EAS and RFID systems.

Responsibilities

• Support installation and maintenance of technological resources.
• Provide technical support for products and customer sites.
• Analyze product launches and train teams on deployments.

Skills

Technical Support

EAS Technology

RFID Technology

Customer Service

Education

Relevant Industry Experience

Job description

Join to apply for the Service Engineer - CCTV role at Johnson Controls.

Overview

Service Engineer - Field Based

Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.

Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.

Responsibilities

• Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
• Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
• Develop and test new solutions. Create manuals and product guides.
• Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
• Handle Level 2 incident resolution and troubleshooting.
• Support field technicians with technology installation and maintenance according to business strategies.
• Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
• Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.

Qualifications

• Previous experience in a related industry.
• Technical experience in EAS and RFID technology.
• Full driver's license and willingness to travel.

What We Offer

Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances. We also offer job stability, professional development opportunities, ongoing training, and an excellent work environment.

Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. We support your career growth and provide opportunities to make a real impact. The world is waiting for you, and so are we.

For more information, visit www.johnsoncontrols.com.