Service Engineer (Birmingham Area)

BDR Thermea Group; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company van

Fuel card

Pension

25 days annual leave

Job summary

Baxi in Birmingham is seeking a Gas Engineer (Field Service Engineer) to deliver expert service, maintenance and repair across domestic and commercial heating products. You will work in the field, diagnose faults, complete repairs, and commission new appliances with a focus on first-time fixes and high customer satisfaction.

The role operates on annualised hours (approx. 41.5 hours/week), with some weekend, evening and bank-holiday work; salary is £44,984.22 + monthly bonus, plus a company van

Qualifications

• Proven experience servicing and repairing domestic gas boilers and heating systems.
• Fault-finding and diagnostic experience with strong problem-solving skills.
• Full UK driving licence. Health & safety and Gas Safe knowledge.

Responsibilities

• Deliver safe, efficient service, maintenance and repair across domestic/commercial heating products.
• Diagnose faults and deliver first-time fixes where possible.
• Commission new installations and ensure systems run efficiently.
• Complete work in line with Gas Safe regulations and safety policies.
• Manage daily schedule and provide technical advice to customers and installers.
• Maintain vehicle, tools, and equipment; document job reports clearly.

Skills

Gas appliance servicing

Fault finding

Driver's license

Customer service

Independent working

IT literacy

Education

ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1)

Job description

GAS ENGINEER - (Field Service Engineer)

At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves diagnosing and resolving technical issues on domestic heating systems, commissioning new installations, and ensuring appliances are operating safely and efficiently. You’ll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care - playing a vital role in supporting reliable heating solutions and the UK’s transition to lower-carbon energy.

Location: Birmingham area

Postcodes Covered: B code areas

Salary: £44,984.22 + Monthly Bonus

Company Vehicle: Company Van + Fuel Card

Pension: Contributory pension scheme

Working Pattern: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work.

The Person: We’re looking for a customer-focused, technically skilled Gas Engineer who takes pride in delivering a first-time fix and outstanding service. You’ll be a self-motivated problem solver, confident working independently in the field while representing Baxi with professionalism and integrity. You’ll combine strong diagnostic ability with excellent communication skills, building trust with customers and colleagues alike. Safety-conscious, organised, and resilient, you thrive in a hands-on role where no two days are the same, and you’re committed to continuous learning as heating technology evolves towards more sustainable, low-carbon solutions.

The Role: As a Gas Engineer at Baxi, you will be responsible for delivering high-quality service, maintenance, and repair support across domestic and commercial heating products within your designated region. Working remotely in the field, you will diagnose faults, complete repairs, commission new appliances, and carry out annual servicing in line with industry standards and safety regulations. You’ll manage your own daily schedule, provide technical advice to customers and installers, and ensure every job is completed to the highest standard of safety, efficiency, and customer satisfaction - playing a key role in supporting reliable heating solutions and our journey towards lower-carbon technologies. This role operates on an annualised hours basis, meaning you’ll average 41.5 hours per week across the year - typically working fewer hours during the summer months and more during our peak winter period. Your salary remains consistent throughout the year, providing income stability while reflecting the seasonal nature of our industry. The role will include rotated Saturdays, and bank holiday working as part of this structure.

Responsibilities

• As a Baxi Gas Engineer, you will be responsible for delivering safe, efficient, and high-quality technical support across your region, ensuring an excellent customer experience at every touchpoint.
• Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards.
• Diagnose faults accurately and deliver first-time fixes wherever possible.
• Commission new installations and ensure systems are set up for optimal performance and efficiency.
• Complete all work in line with Gas Safe regulations and health & safety policies.
• Manage your own daily schedule, prioritising workloads to meet service level agreements.
• Provide technical advice and product support to customers, installers, and contractors.
• Complete clear and accurate digital job reports and documentation.
• Identify opportunities to improve customer satisfaction and promote appropriate service solutions.
• Maintain company vehicle, tools, and equipment in good working order.
• Represent Baxi professionally at all times, upholding brand values and standards.

Requirements

• ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) - essential.
• Proven experience servicing and repairing domestic gas boilers and heating systems.
• Fault-finding and diagnostic experience with strong problem-solving skills.
• Full UK driving licence.
• Strong understanding of health & safety and Gas Safe regulations.
• Excellent customer service and communication skills.
• Ability to work independently and manage your own workload effectively.
• Basic IT literacy and confidence using digital job management systems.
• Flexibility to travel within your designated region.
• A positive, professional attitude, representing Baxi to the highest standard.

Benefits

• No Sundays
• Increase your earnings with monthly bonus, based on hitting your personal KPI’s
• Additional Paid overtime when Required
• Company Van (including for personal use) including Fuel Card, Tools and PPE
• Industry leading support and Training
• Bi-Monthly Breakfast meetings to share best practise
• 25 days annual leave + option to purchase additional days
• Increase your earnings with monthly bonus, based on hitting your personal KPI’s
• Access to Employee Benefits Hub, Health Plan, Unum, etc
• *PLEASE NOTE - Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

About BAXI: We're leading the energy transition to zero carbon, by offering complete residential and commercial heating and hot water solutions. As one team across the UK and Ireland, and with the backing of our global parent company, BDR Thermea Group, we work together with a collective knowledge and expertise that’s literally centuries in the making. We’re proud of our heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing needs. Whether you're joining us in the field or working at one of our established hub locations you’ll be part of a team that offers opportunities in a historically rich, British manufacturing company focused on sustainable, greener, and cleaner energy solutions.

Our Site locations:

• Preston - Home to our Manufacturing since 1866 - Bamber Bridge - PR5 6FN
• Warwick - Home to our Commercial Services - Brook House - CV34 4LL

Specialties: Domestic gas boilers, Commercial gas boilers, Hydrogen boilers, Electric hot water products, Gas fired water heaters for commercial applications, Commercial CHP, Heat pumps, Heat networks, Genuine spare parts, Service and maintenance of gas boilers, Smart controls, Heating solutions for newbuild, Specification support, Design service, Sustainable heating solutions, High efficiency boilers, ASHP, Heating solutions, and plantrooms

Our Approach: Baxi is an equal opportunities employer, and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.