Service Engineer

VIQU IT Recruitment; West Midlands; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

VIQU IT Recruitment partnered with a growing organisation to recruit a Robotics Service Engineer to support installation, maintenance and servicing of automated robotic systems across the UK and Ireland. The role is Midlands-based with regular UK-wide travel and occasional overnight stays, including Wales and Ireland.

The successful candidate will have hands-on robotics or automation experience, strong fault-finding skills and the ability to work independently while travelling to customer sites

Qualifications

• Hands-on robotics or automation experience required.
• Experience in field service, installation, maintenance or technical support roles.
• Strong fault-finding and troubleshooting abilities.

Responsibilities

• Install, service and maintain robotic systems across customer sites in the UK and Ireland.
• Carry out preventative maintenance, fault finding and repairs to ensure reliable system performance.
• Provide technical support and troubleshoot mechanical, electrical or automation issues.
• Support installation and commissioning of new robotic equipment.
• Travel to customer sites to deliver hands-on engineering support and resolve technical issues.
• Build relationships with customers and provide a professional service.

Skills

Robotics experience

Field service

Driving licence

Job description

Midlands – Field-Based / Hybrid (2 Days WFH + National Travel)

VIQU are partnering with a growing organisation to recruit a Robotics Service Engineer to support the installation, maintenance and servicing of automated robotic systems across the UK and Ireland. The organisation currently has eight robots operating across multiple sites, with demand for their services continuing to grow. They are therefore looking to bring this capability in-house by appointing a dedicated engineer to support their expanding operation. The robots are used within pharmacies and hospitals to automate medication dispensing, making this an exciting opportunity for someone with experience in robotics, automation or technical field support. Based in the Midlands, the role will involve regular UK-wide travel, including Wales and Ireland, with occasional overnight stays.

Key Responsibilities of the Robotics Service Engineer:

• Install, service and maintain robotic systems across customer sites throughout the UK and Ireland
• Carry out preventative maintenance, fault finding and repairs to ensure reliable system performance
• Provide technical support and troubleshoot mechanical, electrical or automation-related issues
• Support the installation and commissioning of new robotic equipment
• Travel to customer sites to deliver hands‑on engineering support and resolve technical issues
• Build strong relationships with customers, ensuring a professional and reliable service
• Work independently to manage site visits, maintenance schedules and service requirements
• Identify opportunities to improve equipment performance and minimise downtime

Key Experience Required of the Robotics Service Engineer:

• Previous experience working with robotics, automated systems or similar machinery
• Experience in a field service, installation, maintenance or technical support engineering role
• Background within healthcare, pharmaceuticals, manufacturing, logistics or warehouse automation would be highly desirable
• Strong fault-finding and troubleshooting skills, with a practical, hands‑on approach
• Comfortable working independently and travelling regularly across the UK and Ireland
• Flexible approach to travel, including occasional overnight stays
• Full UK driving licence and access to a vehicle
• Strong communication skills and a customer-focused approach