Service Engineer

Volvo Penta; Warwick; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

Company car

Healthcare

Employee Assistance Programme

Holiday allowance

Maternity and paternity leave

Discounts

Job summary

Volvo Penta is seeking a Service Engineer to maximise customer uptime by supporting dealers, OEMs and partners across the UK. You will resolve technical issues, maintain product quality and contribute to service excellence in marine propulsion systems.

The role involves hands-on engineering, travel across the UK, and delivering training to customers and partners. A relevant engineering qualification and driving licence are essential, with a focus on reliability and proactive service delivery.

Qualifications

• Ideally, you have an engineering or electrical qualification.
• Good understanding of marine or industrial engines and diagnostic tools.
• Experience with electrical engineering or diagnostics is an advantage.
• Willingness to travel across the UK and work hands-on when required.

Responsibilities

• Manage technical issues from initial complaint to resolution, coordinating repairs and aftersales support.
• Investigate product quality concerns, identify root causes and implement containment actions.
• Provide technical support to dealers and OEMs, advising on diagnostics and warranty requirements.
• Develop and deliver technical training for dealers and customers.

Skills

Marine engineering

Electrical diagnostics

UK driving licence

Education

Engineering or electrical qualification

Tools

Diagnostic tools

Job description

Salary: Up to £50,000 depending on experience, Company Car & annual company bonus

The Ideal candidate will reside in the North of England or Scotland

Frequent travel across the UK, including customer and dealer visits, with training delivered in Warwick

At Volvo Penta, we develop and deliver power solutions for marine applications, supporting customers across leisure and commercial marine markets. Our focus is on performance, reliability and quality, helping customers get the most from their equipment.

Volvo Penta – Made to move you

As a Service Engineer at Volvo Penta, you will play a key role in maximising customer uptime and ensuring our business partners deliver a high standard of service.

Combining your technical expertise with a hands on approach, you will provide support to our dealers, business partners and OEMs. You will help resolve technical issues, maintain product quality and ensure our marine products deliver the reliability our products.

We Can Offer You At Volvo Penta

• Pension scheme: We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
• Company Car: A Choice between an Electric or Hybrid car
• Healthcare: Benefit from access to Bupa Cover and Dental insurance.
• Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, MyGymDiscounts, MyActiveDiscounts, holidays and travel.

Who are you?

• Ideally, you have an engineering or electrical qualification, or equivalent experience gained in a marine engineering or workshop environment.
• A good understanding of marine or industrial engines, modern engine control systems and diagnostic tools, with the ability to investigate faults and identify effective solutions.
• A methodical approach to problem solving, with the ability to identify root causes and develop practical, cost-effective solutions.
• Strong communication and presentation skills, with the confidence to explain complex technical concepts clearly and engage audiences with different levels of technical knowledge.
• You are comfortable working independently, managing competing priorities and collaborating with colleagues and business partners to achieve the right outcomes.
• Experience with electrical engineering, electrical diagnostics or related projects would be an advantage, particularly if you're interested in the development of electric and hybrid marine propulsion technologies.
• You hold a valid UK driving licence and are happy to travel regularly to support customers and dealers, including undertaking hands on engineering work when required.

What Will You Do

• Manage technical issues from the initial complaint through to resolution, coordinating repairs, warranty cases and aftermarket support to minimise disruption for customers.
• Investigate product quality concerns, identify root causes and implement containment actions. You'll also gather technical data and prepare quality reports to support corrective action.
• Provide technical support to dealers and OEMs, advising on product issues, diagnostic procedures, repair methods and warranty requirements.
• Develop and deliver technical training for dealers and customers, addressing skills gaps and improving technical capability across our service network.
• Visit business partners to assess technical competence, review service performance and identify improvements in tooling, training and service delivery.
• Work with Business Development, Marine Application Engineers and Technical Sales to support quality campaigns, audits and warranty matters, while ensuring Volvo Penta standards and processes are followed.
• Contribute to the development of technical training, including digitalisation initiatives, and represent Volvo Penta at customer visits, industry events and exhibitions.

Reporting to the Director of Service Market Marine, you'll join a team of three Service Engineers, working closely with Business Development, Marine Application Engineers and Technical Sales. Together, you'll support our dealers, business partners and OEMs, using your technical expertise to resolve challenges, improve service quality and maximise customer uptime.

Volvo Penta IPS

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Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.