Service Engineer

Rullion; Stone; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Job summary

Rullion is seeking a Service Engineer to perform servicing, maintenance, testing and fault diagnosis of VFC systems on a permanent basis. The role is fully site based in Heysham, Lancashire, with up to 40 hours per week and a start date ASAP.

Applicants should have 3–5 years of experience in power electronics or related fields and hold an HND/HNC in Electronic Engineering. UK National Security Vetting is required.

Qualifications

• Ability to communicate with customers and staff of all seniority levels.
• Analytical and troubleshooting skills are required to identify, research and resolve issues.
• Effective communication, both written and verbal, is essential.

Responsibilities

• Carry out servicing and maintenance on all systems and equipment delivered.
• Carry out live working procedures and provide on-site technical support.
• Complete service reports and obligations according to procedures.
• Provide 24/7 technical support and emergency service on rotation basis.
• Answer technical support queries during assigned schedule and escalate when needed.

Skills

Customer communication

Problem solving

Time management

Troubleshooting

Communication skills

Education

HND / HNC Electronic Engineering

Job description

Job title: Service Engineer
Job Type: Permanent
Start date: ASAP
Salary Range: Depending on experience
Benefits Package: Package available
Location: Heysham, Lancashire
Full Site Based/Hybrid/Remote Working: Fully site based
Hours of work: Up to 40 hours per week

Role information:
- Our client has been a leader in advanced system integration for decades; optimising efficiency & delivering performance on a massive scale. But with continuous innovation at the heart of their business
- The ideal candidate will be involved in the preparation and carrying out of servicing, maintenance, testing and fault diagnosis of VFC systems in accordance with customer requirements and applicable procedures.

Qualifications/Experience Required:

• 3-5-year experience as a service technician/engineer, within power electronics, UPS, VFC, or similar technical field
• HND / HNC or equivalent in Electronic Engineering.
• Confident individual who must be able to communicate to customers and staff of all seniority.
• Astute problem solver with an organised approach to tasks, and good time management skills
• Service minded and proactive thinking.
• Time and cost target focused General Skills.
• Effective communication skills, both written and verbal.
• Analytical and troubleshooting skills are required - the ability to identify, research and resolve issues is important
• Experience of Health and Safety and Quality Systems.
• Carry out servicing and maintenance on all systems and equipment delivered.
• Carry out live working procedures.
• Complete service reports, other current forms, and obligations according to applicable procedure.
• Provide 24/7 technical support and emergency service on rotation basis.
• Answer the technical support phone/mailbox during assigned schedule, responds to customers issues over the phone and troubleshoots and/or research technical issues through to resolution. Escalates critical issues or technical issues according to applicable procedures when unable to resolve.
• Provide on-site technical support on VFC equipment.

UK National Security Vetting Status - Due to the nature of the role all applicants must be British Nationals and have the ability to gain Security Clearance

Company information:

This Permanent vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.