Service Engineer

Husqvarna Group; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to join their dynamic aftersales and service team. This exciting role involves maintaining, servicing, and repairing a wide range of plant and machinery. You will be responsible for ensuring exemplary customer service while adhering to industry standards and regulations. With a focus on problem-solving and customer satisfaction, you will thrive in a fast-paced environment, showcasing your technical skills and ability to work independently. If you are passionate about innovation and enjoy working with cutting-edge technology, this position offers a fantastic opportunity to grow your career.

Qualifications

• Valid driving license and experience with electrical and hydraulic equipment.
• Strong customer service and mechanical repair skills are essential.

Responsibilities

• Manage workload while maintaining high levels of customer service.
• Diagnose and repair mechanical and electrical equipment effectively.

Skills

Customer Service

Mechanical Repair

Electrical Repair

Analytical Skills

Communication Skills

Problem Solving

Attention to Detail

Multi-tasking

Education

Valid Driving License

Experience as a Service Engineer

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

We are looking for a Service Engineer (SE) to join our growing aftersales and service team, reporting to the Acting Service Manager North.

Based in our Doncaster Service Centre, transferring to Leeds 2026 H1, this is a full-time position with responsibility for the maintenance, service, and repair of all plant and machinery associated with the Husqvarna Construction product range.

Responsibilities:

1. Manage workload and effectively maintain high levels of customer service whilst performing necessary administrative duties as required.
2. Have a working knowledge of industry standards and practices, including product details and company services offered.
3. Have an ability to read and interpret electronic and hydraulic drawings.
4. Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by addressing any customer concerns or complaints quickly and professionally.
5. Work with the Doncaster / Leeds service centre manager to maintain and manage industry regulations, restrictions, and laws, ensuring the service centre adheres to all regulations.
6. Resolve service problems and improve current service methods to increase productivity and customer service.
7. Ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
8. Experience interfacing with both internal team members and external customers as part of a solution-based service process.
9. Diagnose and repair mechanical and electrical equipment.
10. Troubleshoot and respond to customer concerns.
11. Maintain a proven record of reliability and accountability for all aspects of the job.
12. Possess a proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
13. Exhibit excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
14. Ability to work in a fast-paced, self-directed, entrepreneurial environment.
15. Be resourceful, with the ability to work independently.
16. Demonstrate decision-making, problem resolution, and creative thinking skills.
17. Pay attention to detail.
18. Ability to multi-task activities with shifting priorities and work productively in a pressurized environment, being ethical and trustworthy.

Minimum Requirements:

• Valid driving license.
• Experience as a service engineer working with electrical and hydraulic equipment along with both petrol & diesel powered equipment.

Last date to apply: We are continuously accepting applications.

About Us

Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world cares for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products, and power tools for construction.

Our differences are our strength

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life.

Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

Learn more about our diversity and inclusion journey here.