Technical Service Engineer

Dover Corporation; Bradford; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Service Engineer to join their dynamic technical service team. This exciting role involves providing essential support to local customers, performing installations, and ensuring the highest level of customer satisfaction. You will have the chance to develop your career in a professional environment, working with innovative equipment and collaborating with sales teams to drive revenue growth. If you are passionate about technical solutions and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in the industrial or manufacturing sectors as a Field Service Engineer.
• Strong focus on troubleshooting electrical and mechanical issues.

Responsibilities

• Perform installations, maintenance, and training for customers.
• Complete service reports and promote service products to enhance customer satisfaction.

Skills

Electrical/Mechanical troubleshooting

Technical assessment and diagnosis

Time management

Multi-tasking

Education

Certifications in Electrical/Mechanical Engineering

Certifications in Networking

Certifications in Software

Job description

Technical Service Engineer

Location: Bradford, GB

Work Arrangement: Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

1. Perform pre-installations, installations and maintenance activity
2. Perform training, both internally and externally where needed
3. Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
4. Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
5. Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
6. Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.