Service Engineer

Trinity Fire & Security Systems; Guildford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a leading company in the Fire and Security Systems industry as a Service Engineer. You will maintain and service systems, ensuring quality and customer satisfaction. With a competitive salary, opportunities for commissions, and training, you can develop your career in a supportive environment.

Benefits

Competitive base salary

Uncapped commission scheme

Paid overtime and travel time

Employee discounts program

Pension scheme

Company vehicle and fuel card

Qualifications

• Experience in servicing and maintaining fire and security systems.
• Strong communication skills for customer interaction.
• Ability to diagnose issues and provide effective solutions.

Responsibilities

• Provide maintenance and servicing for fire and security systems.
• Adhere to quality standards while completing tasks.
• Coordinate with internal teams to meet service commitments.

Skills

Customer Service

Fault Diagnosis

Communication

Job description

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Service Engineer - Fire & Security Systems

Location:

Salary

Trinity Fire & Security Systems, part of the PTSG Group, have delivered industry leading services in the Fire and Security industry for over 28 years. As we continue our growth into 2025, we are looking to strengthen our team of skilled engineers with the addition of a Fire & Security Service Engineer.

As a Service Engineer at Trinity, you will work within a defined region of the United Kingdom, obtain certifications in industry leading systems including Gent and the opportunity to earn through our engineering commission scheme!

The role of Service Engineer

As a Service Engineer at Trinity, you will be providing maintenance and servicing to our clients fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinitys high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.

The Key Tasks Include The Following

• Carry out all other necessary works required at customer premises in accordance with the Companys quality standards.
• Effectively communicate with customers to ensure a good understanding of system and site status.
• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
  
  

The systems you will work with at Trinity Fire -

CCTV -

Intruder -

Access Control -

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesnt match the Desirables above.

What skills do you need?

• Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.
• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers instructions.
• A logical approach to system fault diagnosis and rectification.
• To always provide outstanding customer service.
• Excellent verbal and written communication.
  
  

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.
• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
• Basic Electrical Safety training (ECA).
• Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.
  
  

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The Total Package Would Include

• Competitive base salary, plus our uncapped engineer commission scheme
• 23 days holiday which increases with service, plus bank holidays
• Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
• Pension scheme via Royal London
• Company vehicle plus fuel card
• Paid overtime and travel time (minus 30 minutes each way)
• Employee referral scheme earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme
  
  

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

Ind1

DepartmentService - EngineersLocationsReading, Guildford

About Trinity Fire & Security Systems

Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years.

Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual needs. We pride ourselves in offering a full customer aftercare service ranging from traditional maintenance through to ensuring full legislative compliance

Founded in Co-workers Turnover

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Industries

  Repair and Maintenance

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