Service Engineer

XCMG Group; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

XCMG Group is seeking a Service Engineer to join their international team in England. The role involves diagnosing and repairing earthmoving machinery, delivering technical training, and ensuring high standards of customer support. Ideal candidates will have strong technical knowledge and experience in the machinery sector, along with excellent fault-finding skills.

Qualifications

• Proven experience in servicing construction machinery or earthmoving equipment.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• Ability to prepare and deliver technical training.

Responsibilities

• Diagnose faults and carry out repairs of earthmoving machinery.
• Deliver technical training to dealers and key accounts.
• Maintain communication on product performance with service managers.

Skills

Fault-finding

Diagnostic skills

Communication

Organizational skills

Education

Experience in servicing construction machinery

Tools

CRM software

Microsoft Office

Job description

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Direct message the job poster from XCMG Group

XCMG UK Sales and Services Limited is a subsidiary of XCMG Group. Our brand new young and international team is looking forward to your support. If you would like to work in a diversified environment and to enjoy the freedom to implement your own ideas, then you've come to the right place. You will play a central role when it comes to product service and product training. You will be actively supported by your colleagues.

Key Responsibilities:

• Diagnose faults and carry out safe, in-depth repairs of earthmoving machinery and components.
• Accurately identify required parts and communicate with customers and the service control team to ensure timely resolution.
• Liaise closely with the Service Manager and Aftersales Manager to report field faults for factory feedback and product improvement.
• Visit dealer/customer sites for breakdown response, diagnostics, and technical support.
• Participate in campaign and product improvement work as issued. Assist in PDIs (Pre-Delivery Inspections) and machine readiness in the depot when not assigned to field work.
• Deliver technical training to dealers and key accounts, including preparing PowerPoint training material and other instructional aids.
• Support the development and use of service repair reports for each job, and ensure information is recorded on the CRM system.
• Maintain communication on product performance and updates with the Service and Aftersales Managers.
• Collaborate with the service controller to ensure all machine movements and work are properly logged in the CRM system, including field repairs, PDIs, and workshop tasks.
• Promote and uphold Health & Safety practices across field and depot environments.
• Monitor depot equipment conditions, report tool damage or losses, and maintain a safe, clean, and organized work environment.
• Lead by example in work ethic, safety compliance, and team collaboration.
• Provide outstanding aftersales support, building and maintaining strong relationships with customers and dealers.

Key Requirements:

• Proven experience in servicing construction machinery or earthmoving equipment.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• Excellent fault-finding and diagnostic skills, both independently and as part of a team.
• Strong organisational and communication skills, with a customer-focused mindset.
• Ability to prepare and deliver technical training using structured materials.
• Competency in using CRM and Microsoft Office software.
• Willingness to travel for site support and product training (including occasional training abroad, e.g., Germany).
• Full UK driving licence.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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